Michael Adams
Bozeman,MT
Summary
Exprienced and adaptable automotive manager who is ready to apply my management knowledge and take on new challenges. With 20 years automotive experince that includes Sales Manager of the Year and Tire Sales of the year I have proven to be hard working and reliable. Effective communicator who quickly builds trust and confidence when exchanging information across department platforms. Aggressive in identifying and resolving inefficient processes and excell in fast paced environments. I am very loyal to my place of work and look foward to becoming a part of the team.
Overview
16
16
years of professional experience
Work History
Customer Service Consultant
Ressler Motors
Bozeman, MT
05.2023 - 10.2024
- Provide superior customer service from arrival to completion of the service.
- Assist guests with both factory and aftermarket warranty claims daily.
- Maintain consistent communication with management and technicians to ensure customers' needs are met.
- Also to include invoicing, multitasking, bookkeeping, organizing, computer skills, and working in a team environment.
Store Manager
Bridgestone Retail Operations
02.2011 - 05.2023
- Oversaw all aspects of managing an automotive facility, to include but not limited to: Coaching and development of 12 plus employees
- Implemented monthly sales and marketing plans to set and achieve store goals
- Scheduling, inventory, payroll, and monitoring KPI's
- Handled all customer interactions daily to include sales, complaints and adjustments
- Managed financial aspects of business by maintaining daily, monthly and yearly budgets
General Manager
Texaco Express Lube
01.2009 - 02.2011
- Assisted in opening and operating 8 quick lube locations
- Oversaw, interviewed, hired and trained staff for all locations
- Managed payroll, inventory and profits of 4 locations
- Development and retention of employees from entry level to store management
- Oversaw and managed customer relations
Education
GED -
Skills
- Negotiation
- Problem solving
- Customer service
- Store management
- Profit & loss
- Payroll
- Sales
- Auto service management
- Automotive service
- Service writing
Timeline
Customer Service Consultant
Ressler Motors
05.2023 - 10.2024
Store Manager
Bridgestone Retail Operations
02.2011 - 05.2023
General Manager
Texaco Express Lube
01.2009 - 02.2011
GED -
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