Monique Platt
Palm Coast,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hair industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Consultant
Progressive Insurance
01.2023 - 01.2024
- Educating and upselling, including gaining commitment for potential additional insurance products
- Adding/deleting vehicles and drivers on policies
- Processing renewals, cancellations, reinstatements and payments
- Answering questions about policy coverage, rate changes
Direct Support Professional
East Coast Habilitation Options
01.2023 - 12.2023
- Maintaining safety of developmentally disabled young adults
- Assisting with life skills training in their home and in the community
- Accompanying residents in community outings to learn proper social interactions
- Correcting inappropriate or dangerous behaviors
- Weekly/monthly reports of their progress/ needs
- Implementing reward system for good behavior
Les mills Group Fitness Instructor
Golds Gym
01.2019 - 12.2022
- Instructing an hour of BodyPump- weightlifting group exercise to participants with a variety fitness levels
- Cultivating positive relationships with participants while interacting and encouraging them during class
- Recruiting new members each month with positive engagement
- Greeting all participants in a friendly and respectful manner each class to build rapport
- Demonstrating exercise variations to accommodate all levels of strengths and abilities
Hair Stylist/ Senior Stylist
Salon Doriano
01.2007 - 12.2022
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Organized sales area and work station to showcase products and boost sales.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Mixed pigments and used proper techniques to achieve desired color.
- Processed payments, entering sales in register for prompt customer service.
- Distributed business cards outside of salon to generate new business.
- Completed household tasks by assisting with laundry, light housekeeping and stocking product inventory.
Education
Associate of Applied Science - Paralegal Studies
Dutchess Community College
Poughkeepsie, NY01.2018
Professional License - Cosmetology
Beauty School of Middletown
Hyde Park, NY01.2008
Associate of Applied Science - Business Accounting
Dutchess Community College
Poughkeepsie, NY01.1999
Skills
- Positive and professional
- Customer service
- Teamwork and Collaboration
- Ethics and Integrity
- Empathy and Understanding
- Analytical and Problem-Solving Skills
- Adaptability and flexibility
- Conflict Resolution and Negotiation
- Time management
- Punctuality and reliability
- Customer acquisition and retention
Certification
Cosmetology License
- Active (FL & NY)
Timeline
Customer Service Consultant
Progressive Insurance
01.2023 - 01.2024
Direct Support Professional
East Coast Habilitation Options
01.2023 - 12.2023
Les mills Group Fitness Instructor
Golds Gym
01.2019 - 12.2022
Hair Stylist/ Senior Stylist
Salon Doriano
01.2007 - 12.2022
Professional License - Cosmetology
Beauty School of Middletown
Associate of Applied Science - Business Accounting
Dutchess Community College
Associate of Applied Science - Paralegal Studies
Dutchess Community College
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