Michael Adams
DANSVILLE,NY
Summary
Proven track record of enhancing customer satisfaction and team efficiency, notably at Wegmans. Mastered problem-solving and customer service, ensuring smooth operations and safety standards. Demonstrated ability to learn quickly and adapt, contributing to significant improvements in team performance and customer relations.
Overview
5
5
years of professional experience
Work History
Team Member
Wegmans
Geneseo, NY
01.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Maintenance
Stony Brook State Park
Dansville, NY
05.2022 - 10.2023
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Monitored and maintained trail conditions, ensuring safety and compliance with regulations.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily tasks.
- Work alongside trade workers such as carpenters and masons, assisting in tasks.
- Assisted with tree removals.
- Assisting public to find various areas of the park.
- Public relations, including finding resolution to customer complaints in a timely manner.
Line Cook
McDonald's Restaurant
Dansville, NY
06.2020 - 07.2021
- Collaborating with team members to ensure smooth operations during peak hours Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Ability to multitask effectively and contribute positively to a fast-paced team setting.
Education
Associate Of Applied Science - Fish And Wildlife Technology
Finger Lakes Community College
Canandaigua, NY12.2023
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Clear Communication
- Workplace Safety
- Decision-making capabilities
- Safety understanding
Timeline
Team Member
Wegmans
01.2024 - Current
Maintenance
Stony Brook State Park
05.2022 - 10.2023
Line Cook
McDonald's Restaurant
06.2020 - 07.2021
Associate Of Applied Science - Fish And Wildlife Technology
Finger Lakes Community College