Michael Ahern
Dallas,TX
Summary
Self-motivated, highly driven, intelligible professional with an MBA. Extensive experience managing associates, teams, and working insurance claims. Also has experience managing multiple simultaneous projects through a complete lifecycle. Delivers sustainable results through strong leadership, team building, analytical skills, attention to detail, and impactful presentation skills. Proficient in Microsoft Office Suite and Google.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Complex Injury Claims Manager
Root Insurance
Columbus, USA
02.2024 - Current
- Leads a nationwide team managing liability and bodily injury claims.
- Detects discrepancies in claim processing, implementing actionable remedies.
- Contributes to the ongoing enhancement of claims guidelines and best practices.
- Interacts with claims legal partners, associates, and senior management to come up with innovative and effective solutions regarding high-dollar injury settlements.
- Trained and mentored Injury Adjusters for better understanding and skill enhancement.
- Participates in identifying talent from other departments by implementing and managing development programs within Root.
- Recognizes high-exposure claims and guides claims representatives in developing action plans.
Complex Claims Manager
Root Insurance
Columbus, USA
10.2021 - 02.2024
- Led team managing intricate liability and coverage cases.
- Delivered specialized guidance in claim assessment, investigation, and resolution.
- Directed a team to spearhead performance improvements within Root's complex claims department.
- Cleared Manager HUD alerts daily to ensure timely closure of team files.
- Achieved team average comparative negligence rate of 11.9% throughout 2023
- Started an opportunity in September to be a Manager for On The Job Training in which I was responsible for onboarding a team of new hires from training to build their pending, make sure they complete detailed/complaint investigations, and go to their permanent teams at 100% rotation with more confidence in their role.
- Utilized cross-functional expertise to identify actionable trends that enhanced claim performance metrics.
Liability Claims Supervisor
GEICO
Richardson, USA
08.2021 - 10.2021
- Built, coached, and supervised a team of 10+ liability adjusters who investigated and resolved complex liability claims and coverage issues
- Continuously developed talent and identified promotional opportunities for direct reports
- Monitored work quality of the team to ensure proper claims handling, including but not limited to proper opening of exposures, setting reserves, and identifying comparative negligence
- Resolved customer complaints and questions which could not be handled by team members
- Promoted a positive experience for customers through delivery of excellent customer service
Arbitration Supervisor Subrogation
GEICO
Richardson, USA
01.2020 - 08.2021
- Built, coached, and supervised a team of seven Liability Arbitration team members
- Contributed to the interviewing and hiring process of qualified candidates
- Monitored leave of absence, vacation time, PTO days, and approved payroll for department associates using Workday
- Created SAS reports to identify areas for improvement and create solutions to improve productivity
- Recognized as Top Supervisor in 2020 for leading the team in recovering $12M+ in profits for the organization
Management Development Program, Claims
GEICO
Richardson, USA
01.2017 - 01.2020
- Maintained comprehensive knowledge of all levels of insurance auto claims; investigated liability disputes and served as a Mediator between two parties to create an amicable resolution
- Worked as a Bodily Injury adjuster and a Litigation Adjuster with responsibility for settling and paying bodily injury claims, as well as dealing with high complexity injury claims and suits
- Collaborated with staff counsel attorneys to defend and protect the company's clients in their lawsuits, attempted to settle claims with third parties to avoid trial, and investigated complex coverage issues to help insureds discover all coverage possible
- Participated in mediations to settle clients' claims and trials and defend insureds
- Recognized as Top Adjuster in GEICO's bodily injury department in 2018
- Managed multiple company projects from start to finish, resulting in improved efficiency and goal attainment department wide
- Served as an integral team member to complete numerous projects, and presented projects / proposals to executive leadership
- Promoted to Recovery Unit Supervisor after successfully completing the company's management development program
Claims Service Representative
GEICO
Richardson, USA
06.2016 - 01.2017
- Served as the first point of contact for clients involved in an accident
- Assisted clients in filing claims
- Resolved basic coverage and liability disputes
- Delivered exemplary customer service through empathy, compassion, and excellent communication
Cheerleading Coach
Spirit of Texas
Coppell, USA
04.2014 - 08.2016
Marketing Coordinator
Golden Events Group
Dallas, USA
01.2015 - 06.2016
Public Relations Intern
MPR Source
Dallas, USA
08.2014 - 12.2014
Sales Representative
Palm Beach Tan
Dallas, USA
01.2013 - 04.2014
Education
Master of Business Administration -
Southeastern Oklahoma State University
Durant, OK05.2019
Bachelor of Science - Marketing
University of Texas at Dallas
12.2016
Skills
- Claims Resolution/Settlements
- Investigation Skills
- Strong Organizational Skills
- Customer Service
- Litigation
- Project Management
- Written/Verbal Communication
- Research & Analysis
- Presentation Skills
- Leadership
- Talent development
- Creative Problem Solving
- Operations
- Team Collaboration
Certification
- Lean Six Sigma Yellow Belt
- Lean Six Sigma White Belt
Timeline
Complex Injury Claims Manager
Root Insurance
02.2024 - Current
Complex Claims Manager
Root Insurance
10.2021 - 02.2024
Liability Claims Supervisor
GEICO
08.2021 - 10.2021
Arbitration Supervisor Subrogation
GEICO
01.2020 - 08.2021
Management Development Program, Claims
GEICO
01.2017 - 01.2020
Claims Service Representative
GEICO
06.2016 - 01.2017
Marketing Coordinator
Golden Events Group
01.2015 - 06.2016
Public Relations Intern
MPR Source
08.2014 - 12.2014
Cheerleading Coach
Spirit of Texas
04.2014 - 08.2016
Sales Representative
Palm Beach Tan
01.2013 - 04.2014
- Lean Six Sigma Yellow Belt
- Lean Six Sigma White Belt
Master of Business Administration -
Southeastern Oklahoma State University
Bachelor of Science - Marketing
University of Texas at Dallas
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