Marasia Cole
Dallas,TX
Summary
Results-driven Bodily Injury Claims Adjuster at State Farm Insurance Inc, skilled in negotiating settlements and managing complex coverage issues. Proficient in claims investigations and documentation, I excel in delivering exceptional customer service while ensuring fair and timely resolutions. My expertise in litigation management has led to successful outcomes in challenging cases.
Overview
2023
2023
years of professional experience
Work History
Bodily Injury Claims Adjuster
State Farm Insurance Inc
- Conducted claims investigations by obtaining written statements, preparing reports, researching public records and conducting personal interviews.
- Evaluated coverage, liability and damages and investigated suspicious claims.
- Obtained credit information from banking services.
- Prepared reports of findings in investigations.
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Interviewed relevant parties to determine claim denial or settlement.
- Determined liability and estimated and approved benefit payments.
- Estimated cost of filing claims and applicable court or legal fees for claimant party.
- Documented and tracked claims approval process and communicated status monthly with claimants, attorneys and in-house personnel.
- Examined forms to determine insurance coverage.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Verified insurance claims and determined fair amount for settlement.
Cybersecurity Specialist
Norton LifeLock
11.2021 - 01.2023
- Monitored confidential company data and mitigated hacking through network systems updates.
- Managed anonymous online and phone-call tips, implementing uncovered information into investigation processes to solve cases.
- Built relationships and fostered effective communication with legal personnel to conduct practical investigations.
- Performed risk analyses to identify appropriate security countermeasures.
Customer Service Representative
GEICO, Government Employees Insurance
03.2021 - 10.2021
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Sought ways to improve processes and services provided.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Servicing Specialist
Genpact LLC
05.2019 - 03.2021
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Drive-Thru Cashier
Whatabuger
06.2016 - 11.2016
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Resolved problems with orders quickly and offered refund or replacement.
- Balanced cash drawer at beginning and close of shift.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
Education
Criminal Justice
East Texas A&M University Commerce
Commerce, TXSTEM
Berkner High School
Richardson, TX06.2017
Skills
- Keyboarding
- Proficiency of bodily injury claims
- Complex coverage issues
- Policy interpretation
- Negotiation
- Litigation management
- Bodily injury settlements proficiency
- Claims file documentation
- Claims investigations
- Litigation resolution
- Customer Service
- Complaint resolution
- Account updating
- Document control
- Call center operations
- Threat modeling
- Network security management
- Problem-solving
Timeline
Cybersecurity Specialist
Norton LifeLock
11.2021 - 01.2023
Customer Service Representative
GEICO, Government Employees Insurance
03.2021 - 10.2021
Servicing Specialist
Genpact LLC
05.2019 - 03.2021
Drive-Thru Cashier
Whatabuger
06.2016 - 11.2016
Bodily Injury Claims Adjuster
State Farm Insurance Inc
Criminal Justice
East Texas A&M University Commerce
STEM
Berkner High School
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