Michael Albertin
Inver Grove Heights,MN
Summary
Results-drive Sales Manager bringing progressive background in Housing environments. Natural leader with exceptional skills in customer relations, administration and scheduling. Manages competing priorities with organized and resourceful approaches. Very good at connecting with potential clients and finding solutions to their issues.
Overview
12
12
years of professional experience
Work History
Sales, Marketing, and Community Manager
Vista Prairie At River Heights
South St Paul , Minnesota
09.2021 - 01.2022
- Developed campaigns and specific marketing strategies for clients.
- Conducted research to analyze customers' behavior, preferences, and purchasing habits.
- Determined optimal variation of, and resource allocation to media outlets by analyzing consumer data to meet company's advertising goals.
- Engaged with customers to effectively build rapport and lasting relationships.
- Grew Census and boosted profits, applying proactive management strategies and enhancing sales training.
Store Manager
Fedex Office
Maplewood , Minnesota
08.2016 - 09.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Exterior Maintenance
Mall Of America
Bloomington , Minnesota
11.2015 - 08.2016
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Customer Service Team Lead
Sams Club
Bloomington , Minnesota
05.2010 - 02.2015
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Hamilton High School
Milwaukee, WI06.2006
Skills
- Pricing Strategies
- Business Leadership
- Policies and Procedures
- Finance and Accounting Oversight
- Staff Supervision
- Administrative Management
- Sales Strategies
- Performance Monitoring and Evaluation
- Location Marketing
- Sales Promotion
Timeline
Sales, Marketing, and Community Manager
Vista Prairie At River Heights
09.2021 - 01.2022
Store Manager
Fedex Office
08.2016 - 09.2022
Exterior Maintenance
Mall Of America
11.2015 - 08.2016
Customer Service Team Lead
Sams Club
05.2010 - 02.2015
High School Diploma -
Hamilton High School
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