Michael Aldellizzi
Toms River,NJ
Summary
Dynamic and adaptable professional with a strong background in technical support and troubleshooting. Proven track record of efficiently resolving user issues while implementing effective solutions to enhance overall user experience. Expertise in customer service and technical problem-solving, combined with a commitment to continuous improvement and user satisfaction.
Overview
28
28
years of professional experience
Work History
Help Desk Specialist Level 2
Anywhere Real Estate
01.2015 - Current
- Provide Tier 1–3 technical support for field offices, ensuring minimal downtime for staff and real estate agents by resolving user issues promptly and maintaining system functionality.
- Deliver on-site and remote support for new and existing users, including equipment configuration, network connectivity, and issue troubleshooting across hardware, software, and mobile platforms.
- Manage and prioritize service requests via email, phone, and ticketing systems (ServiceNow, HEAT), ensuring timely resolution and adherence to SLA requirements.
- Collaborate with team members to achieve departmental goals, maintaining high standards of customer service and operational efficiency.
- Document processes and resolutions accurately support knowledge base development and continuous improvement initiatives.
IT Support Specialist
Bristol Meyers Squibb
01.2009 - 01.2015
- Partnered with Meridian Health IT teams to execute critical testing for EPIC EHR Go-Live, ensuring compliance with deadlines and system readiness.
- Identified and resolved software issues to maintain operational continuity and optimize application performance.
- Maintained, analyzed, and repaired computer systems, including hardware, peripherals, and enterprise-level software applications.
- Documented and implemented upgrades for hardware and software systems, ensuring accurate configuration and version control.
- Administered user accounts, security permissions, and system groups, supporting compliance and data integrity across the organization.
Help Desk Specialist Level 2
Ocean County College
01.1998 - 01.2009
- Interpreted user issues, completed helpdesk tickets, responded to incoming calls from faculty, staff, and students.
- Adapted to address urgent departmental needs, remained flexible, and responsive to changing circumstances.
- Worked closely with IT administrator and staff to ensure all classrooms had adequate software, hardware, and internet capabilities necessary.
Education
Bachelor of Science -
Georgian Court University
Lakewood, NJSkills
- Identity & Access Management: OKTA Verification
- ServiceNow expertise
- Endpoint Management: Ivanti Service Solutions
- Apple Certified Technician: ACS, ACSP
- Remote & Virtual Support: Virtual Assistance, MS Teams Collaboration
- Infrastructure: Server Switch Installation & Configuration
- Mobile Device Support: iOS & Android
- Technical Expertise: Hardware & Software Troubleshooting, Problem Resolution
- Certifications: CompTIA A, Microsoft Certified Solutions Expert (MCSE)
Timeline
Help Desk Specialist Level 2
Anywhere Real Estate
01.2015 - Current
IT Support Specialist
Bristol Meyers Squibb
01.2009 - 01.2015
Help Desk Specialist Level 2
Ocean County College
01.1998 - 01.2009
Bachelor of Science -
Georgian Court University