Michael Aldrich
Greenwood,Indiana
Summary
I have a strong commitment to continuous self-improvement, always looking for opportunities to expand my skillset and adapt to the changing landscape of my field. When I encounter knowledge gaps, I quickly find the information I need through thorough database searches and by collaborating with colleagues. I hold myself to high standards, consistently delivering work that exceeds expectations and makes me a valuable asset to any team or project.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Salesforce
01.2019 - Current
- Specialized in diagnosing and resolving customer issues related to Salesforce products and services, effectively communicating with customers to understand their challenges and providing timely updates and solutions
- Leveraged in-depth knowledge of Salesforce applications to offer expert guidance, create and maintain documentation for common issues, and train customers on effective usage to enhance their experience
- Collaborated closely with product and engineering teams to escalate complex issues for resolution and contributed to continuous product improvement by sharing valuable insights from customer interactions.
Education
Bachelor of Science in Biomedical Engineering -
Purdue School of Engineering
Indianapolis, IN01.2019
Skills
- C
- Python
- MATLAB
- SQL/Oracle
- HTML
- Css
- Java Script
- Jquery
- Beginner/Intermediate level Spanish
- LabVIEW
- ANSYS
- Software Debugging
- System Troubleshooting
- Problem-Solving
- API Integration
Certification
- Salesforce AI Associate
- Marketing Cloud email specialist
- Data cloud consultant
- MCI Admin Specialist
- CEFR a2 Spanish
Timeline
Technical Support Engineer
Salesforce
01.2019 - Current
Bachelor of Science in Biomedical Engineering -
Purdue School of Engineering
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