Michael Alexander
Charlotte,NC
Summary
Skilled Shift Manager bringing 22 years of job experience with HMSHost as a associate and team leader and deep knowledge of operations. Proficient in setting goals, training new employees and monitoring performance. Effectively communicates with team members and managers of all levels. Seasoned shift manager with strengths in team coaching, customer service, and shift coordination, known for improving productivity, maintaining standards, and keeping busy operations running smoothly.
Overview
22
22
years of professional experience
Work History
Shift Manager 2
HMS host -Shake Shack
Charlotte, North Carolina
03.2026 - Current
- Supported Shake Shack shift operations for HMSHost food service team.
- Helped maintain food safety, sanitation, and cleanliness standards.
- Assisted guests with orders, concerns, and service recovery.
- Helped with opening, closing, and shift change procedures.
- Checked work areas often for cleanliness and organization.
- Helped department stay on track with sales and profit goals by reducing waste and finding revenue opportunities.
- Trained, managed, and motivated employees to support professional skill growth.
- Taught staff upselling techniques to help reach revenue targets.
Shift Manager
HMS Host - Starbucks A
Charlotte, NC
11.2017 - 05.2026
- Assisted employees with task completion during peak periods.
- Worked with other shift managers to maintain continuous customer service.
- Followed company standards and compliance requirements during operations.
- Coached employees on customer interactions to support strong service.
- Placed skilled staff in key areas throughout shift to improve department productivity.
- Reported employee behavior issues, losses, and customer complaints to upper management.
- Reinforced rules to support strong employee performance.
- Assigned tasks to multiple employees while keeping workplace efficient.
- Applied company policies, answered coworker questions, and trained new personnel.
- Assigned tasks to employees and tracked productivity, performance, and task completion.
Barista
HMSHost - Starbucks (Multiple locations)
Charlotte, NC
07.2004 - 11.2017
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Input orders into point of sale system and handled customer payments.
- Restocked product displays based on demand and projected sales.
- Recommended pastries and sandwiches to pair with customers' beverages.
Education
High School Diploma -
Independence High School
Charlotte, NC06.2001
Some College (No Degree) -
Central Piedmont Community College
Charlotte, NCSkills
- Customer-oriented service
- Workforce training and development
- Labor and food cost management
- Goal-oriented leadership
- Inventory management
- Staff coaching and development
- Work planning and prioritization
- Conflict resolution
- Team leadership
- Work Planning and Prioritization
- Employee Coaching and Motivation
- Issue and Conflict Resolution
- Team leadership
Timeline
Shift Manager 2
HMS host -Shake Shack
03.2026 - Current
Shift Manager
HMS Host - Starbucks A
11.2017 - 05.2026
Barista
HMSHost - Starbucks (Multiple locations)
07.2004 - 11.2017
Some College (No Degree) -
Central Piedmont Community College
High School Diploma -
Independence High School