General Manager/Assistant General Manager
Michael Alexander
Taco Bell
Celina,TX
17
years of professional experience
1
Certification
Accomplished customer service leader with years managing teams of up to 20 employees across restaurant, retail, and service industries. Proven ability to drive operational excellence, resolve customer concerns, and implement process improvements. Skilled in coaching, scheduling, and cost control, consistently achieving performance goals and high customer satisfaction in fast-paced environments.
Work History
General Manager/Assistant General Manager
1 Year 3 Months- Directed all daily restaurant operations, achieving operational excellence and exceeding performance goals by ensuring efficient service and process adherence.
- Monitored labor and food costs, implementing cost-saving strategies that consistently met or exceeded budget and profit objectives.
- Created employee schedules to maintain optimal staffing levels while reducing labor costs by 10% through strategic workforce planning.
- Oversaw inventory management, product ordering, cash handling, and financial controls to minimize waste and enhance profitability through careful oversight.
- Ensured consistent food quality, safety, sanitation, and cleanliness by enforcing strict compliance with company and health regulations, resulting in zero health code violations.
- Resolved guest concerns promptly and professionally, increasing guest satisfaction scores by 15% and fostering repeat business.
- Coached and motivated team members to deliver exceptional customer service, directly contributing to sales targets and operational goals.
- Maintained full compliance with company policies, safety procedures, and regulatory requirements, fostering a positive, high-performing work environment.
Lead
3 Years 2 Months- Supervised crew of 20+ in yard operations and production management, ensuring safety standards while enhancing output.
- Coordinated daily logistics for up to 120 trucks, facilitating timely deliveries and optimizing yard flow.
- Managed department training and safety programs, leading to reduction in incidents and increased team competency.
- Promoted from Quality Control to Logistics, then to Yard Lead, demonstrating adaptability and leadership growth.
Machine Operator
6 Months- Operated and maintained a high-output packaging machine, processing up to 15,000 units per day to meet production targets.
- Operated production machinery to maintain steady output and consistent product flow.
- Monitored output to ensure quality and efficiency in production while adhering to safety and quality standards.
- Monitored equipment performance and adjusted settings to support quality standards.
- Inspected products for defects and removed materials not meeting specifications.
Manager
10 Years 2 Months- Managed front-end operations with 40+ employees, ensuring smooth workflow and high customer satisfaction.
- Coordinated breaks, lunch schedules, and daily closing procedures to ensure operational efficiency and compliance.
- Handled customer service functions including returns, overrides, and audits, resolving issues to enhance member experience.
- Maintained safety compliance and conducted employee training to support a safe work environment.
Overnight Assistant Manager
1 Year 6 Months- Supervised day-to-day operations during assigned shifts, facilitating smooth restaurant performance and adherence to company standards.
- Trained and coached servers, cooks, and hosts, fostering collaboration and a positive team environment.
- Resolved guest concerns or complaints promptly, enhancing dining experiences and boosting guest satisfaction.
Education
Associate of Applied Science
Diploma
High School
Skills
Team Leadership & Development
Food safety management
Cash Handling & POS Systems
Inventory Control
Vendor Management
Team leadership
Retail sales
Retail management
Activity sales targets
Culinary operations management
Restaurant management
Workplace safety management
Complaint handling
Food safety
Time Management & Scheduling
Hospitality management
Regulatory Compliance
Hospitality
Serving
Employee recruitment strategies
Team development
Food service management
Customer Service Excellence
Staff training
Customer service
Supply Chain Coordination
Relationship building
Conflict Resolution
Restaurant experience
Food safety
Shift management
Food service
Food handling
Retail team management
Inventory management
Kitchen management
Store management
Cash handling
Sales management
Attention to detail
Food industry
Management
Supervising Experience
Budgeting
Fast food experience
Staff scheduling
Team management
Performance management
Leadership
Personal Information
- Driving License: Driver's License
- Work Permit: Yes, I am authorized to work in the U.S.
Certification
- Driver's License
- TABC Certification
- Motor Vehicle Inspection License
- ServSafe
Timeline
General Manager/Assistant General Manager
Taco Bell
08.2025 - CurrentRead More
Lead
Ameritex-Gunter
05.2022 - 07.2025Read More
Machine Operator
Tyson
11.2021 - 05.2022Read More
Manager
Costco
09.2011 - 11.2021Read More
Overnight Assistant Manager
IHOP
02.2010 - 08.2011Read More
University of North Texas
Associate of Applied Science
Read More
Prosper High School
Diploma
Read More