Robin Chinen
Kapaa,HI
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Sharp Security Officer individual experienced in using security equipment in busy, fast-paced settings. Military-trained with professional attitude and known for successfully enforcing rules. Acts as first responder to all accidents and injuries on property and administers first aid and basic life support. Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Results-oriented Security Officer with 5 years of experience. Excellent reasoning and leadership skills and commitment to attentiveness. Strong knowledge of law enforcement procedures and criminal law. Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.
Overview
15
15
years of professional experience
Work History
Security Officer
Grand Hyatt Kauai Resort and Spa
Koloa, Hawaii
04.2016 - 11.2021
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Documented security-related situations and submitted in-depth reports to superiors.
- Responded to alarms and disturbances to maintain safety.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Triaged problems quickly and provided precise and clear information while working under minimum supervision.
- Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Provided security presence for large events with more than 300 attendees.
- Immediately reported safety hazards for remediation response.
Operations Manager
Loomis Armored Services
Lihue, HI
06.2006 - 04.2016
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Replenished inventory to maintain par levels.
- Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
- Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
- Led cross-functional communication initiatives to meet account order timelines.
Education
High School Diploma -
Waimea High School
Waimea, HI06.1984
Skills
- Interior and exterior patrol
- Crime prevention methods
- First aid and CPR certified
- Investigative skills
- Observant
- Shift work experience
- High level of integrity
- Report writing
- Reliability
- First aid certified
- Patrolling
- Premises surveillance
- Vigilant and watchful
- Security procedures knowledge
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.
Timeline
Security Officer
Grand Hyatt Kauai Resort and Spa
04.2016 - 11.2021
Operations Manager
Loomis Armored Services
06.2006 - 04.2016
High School Diploma -
Waimea High School