Nicholas Drabner
Salt Lake City
Overview
11
11
years of professional experience
Work History
Security Officer
CBI Security
09.2024 - Current
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Manager
DHL Express
06.2021 - 08.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
Delivery Driver
DHL Express
06.2020 - 06.2021
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Detailer
Larry H Miller Dodge
05.2019 - 06.2020
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Washed cars and trucks daily for auto dealership.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Shined vehicle windows and windshields to remove water spots.
- Vacuumed interiors of vehicles to remove dirt and debris.
Lube Technician
Larry H Miller Dodge
05.2018 - 05.2019
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Kept shop areas neat, clean, and free of safety hazards.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Lot Attendant
Larry H Miller Dodge
05.2017 - 05.2018
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Parked and retrieved cars according to customer needs.
- Kept facilities well-lit and marked to improve safety and navigation.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Followed safety protocols for personal, guest and automobile safety.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
Door-to-Door Sales Representative
Brio Energy
02.2017 - 05.2017
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Traveled by foot or automobile to deliver or sell merchandise or services.
- Drove team revenue totals by bringing in top sales numbers.
- Established and maintained relationships with vendors to provide steady supply of products.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Call Center Representative
Black Turtle Services
10.2016 - 01.2017
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
Food Runner
TopGolf
06.2016 - 10.2016
- Greeted customers and provided outstanding customer service.
- Assisted with bussing tables and cleaning up spills.
- Established rapport with customers by providing friendly and attentive service.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Addressed customer complaints and inquiries to verify satisfaction.
Courtesy Clerk
Smiths Food And Drug
09.2014 - 05.2016
- Helped customers take merchandise out of store and loaded items into vehicles.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Education
Taylorsville High School
Skills
- Visitor tracking
- Electronic surveillance
- Premises patrol
- Identification verification
- Access control
- Shift work experience
- First aid and CPR certified
- CCTV monitoring
- Multi-point inspection
- Replacing parts
- Hazardous waste management
- Coolant flushes
- Inspecting vehicles
- Calibrating systems
- Bay maintenance
- Automobile repair
- Interior vacuuming
- Automotive detailing
- Exterior washes
- Fabric treatment
- Exterior waxing
- Polishing and waxing
- Interior and exterior detailing
- Washing and detailing
- Vehicle restoration
- Package scanning
- Commercial driving
- Delivery logging
- Inventory management
- Advanced planning
- Pallet jack and hand truck operation
- Attention to detail
- Courteous and polite demeanor
- Schedule preparation
- Staff training and development
- Negotiation
- Operations management
- Staff management
- Safety procedures
- Decision-making
- Staff development
- Conflict resolution
Languages
English
Full Professional
Timeline
Security Officer
CBI Security
09.2024 - Current
Manager
DHL Express
06.2021 - 08.2024
Delivery Driver
DHL Express
06.2020 - 06.2021
Detailer
Larry H Miller Dodge
05.2019 - 06.2020
Lube Technician
Larry H Miller Dodge
05.2018 - 05.2019
Lot Attendant
Larry H Miller Dodge
05.2017 - 05.2018
Door-to-Door Sales Representative
Brio Energy
02.2017 - 05.2017
Call Center Representative
Black Turtle Services
10.2016 - 01.2017
Food Runner
TopGolf
06.2016 - 10.2016
Courtesy Clerk
Smiths Food And Drug
09.2014 - 05.2016
Taylorsville High School