Summary

Overview

Work History

Education

Skills

Personal Information

Disclaimer

MILITARY SERVICE

Timeline

MICHAEL ALPHONSO DUNCAN

Atlanta,GA

Summary

Experienced military operations and personnel leader with more than two decades of military service spanning active-duty Army and Army National Guard leadership. Sergeant First Class (E7) with extensive experience in operations, personnel management, recruiting and retention, training and development, logistics, communications, strategic planning, and organizational leadership. Experienced in supervising teams, coordinating personnel and equipment, managing administrative operations, developing personnel, supporting organizational objectives, and communicating with senior leaders and diverse stakeholders. Brings a strong combination of operational leadership, human resources, recruiting, project management, and workforce development experience applicable to Operations Manager positions. Military Service Representative served community through outreach and recruiting of individuals. Visited schools to deliver presentations and answer questions about uniform services. Educated interested individuals on different military roles and types of jobs available. Military Service Representative with 3 years in ARMY service. Attended job fairs and community events to recruit new service members. Determined eligibility for applicants and notified applicants of any disqualifying factors.

Overview

years of professional experience

Work History

Recruiting & Retention NCO / Senior Leader

GEORGIA ARMY NATIONAL GUARD

05.2014 - Current

Manage recruiting and retention activities, including prospecting, lead development, prequalification, eligibility determination, enlistment processing, and attrition management.
Conducted retention interviews and counseling, clarifying programs, benefits, training requirements, and organizational obligations to enhance understanding among personnel.
Coordinate enlistment packets and personnel processing requirements, including Military Entrance Processing Station activities.
Managed recruiting and retention data, forms, files, and administrative records, ensuring accuracy and accessibility for streamlined operations.
Evaluated recruiting and retention environments, developing targeted marketing and outreach activities to attract and engage potential candidates.
Apply strategic management and planning principles to recruiting and retention operations.
Perform project-management and human-resources functions in support of organizational objectives.
Communicate with senior leaders and external stakeholders while representing organizational programs and requirements.

Cable Installer

DIRECTV

10.2013 - 05.2014

Installed satellite dishes and related equipment, ensuring optimal functionality for customer satisfaction.
Troubleshot, repaired, and updated customer installations in response to service calls, enhancing system reliability.
Installed satellite receivers, cabling, and mounting hardware for residential service setups
Routed coaxial wiring through homes, attics, and exterior structures with code compliance
Diagnosed signal loss, connectivity issues, and equipment faults using test tools

Military Operations & Leadership

NEW YORK ARMY NATIONAL GUARD

10.2005 - 04.2014

Led and supervised personnel in operational environments, including infantry teams and units of approximately 10–20 personnel.
Planned, organized, and coordinated subordinate unit activities to ensure operational readiness and effective mission execution.
Planned, organized, directed, coordinated, and reported subordinate unit activities.
Coordinated personnel deployment and support activities, ensuring accountability for resources and alignment with operational objectives.
Collected and reported information and supported organizational decision-making through written and oral communication.
Collected and reported critical information, facilitating informed decision-making and enhancing organizational communication.
Supported maintenance, construction, communications, and logistical requirements associated with organizational operations.
Prepared and maintained administrative and training documents, reports, staff journals, files, and records.

Infantryman — Advanced Leadership Roles

U.S. ARMY

09.2002 - 10.2005

Supervised and trained personnel in operational and field environments to enhance unit readiness and effectiveness.
Planned, organized, directed, coordinated, and reported unit activities.
Coordinated personnel, equipment, maintenance, training, and operational requirements to ensure mission success.
Evaluated terrain and operational conditions and coordinated activities with adjacent and supporting elements.
Prepared administrative, training, intelligence, and operational documentation.
Supervised maintenance and construction activities and supported organizational readiness.
Managed personnel and equipment while maintaining operational accountability.
Provided first-line supervision, mentorship, and leadership to subordinate personnel, fostering professional development and team cohesion.
ACTIVE DUTY