Michael Anderson
Beaverton,Oregon
Summary
Dynamic IT professional with a proven track record at in Retail IT support, excelling in project management and customer communications. Skilled in hardware and software troubleshooting and asset deployments. I effectively resolved customer service requests while creating process documentation, monitoring ticket trends, and maintaining service level agreements. I excel in environments that are solution driven and that give me an opportunity to grow.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr IT Technician
Stefanini IT Solutions - Nike
05.2017 - Current
- Maintained retail PCs, point of sale equipment, and mobile devices for 300+ locations across the US.
- Performed troubleshooting and managed RMAs for equipment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Generated reports to track performance and analyze trends.
- Provided detailed project status updates to stakeholders and executive management.
IT Technician
Atos IT - Nike
07.2016 - 05.2017
- Configured systems according to prescribed software and hardware frameworks.
- Patched software and installed new versions to eliminate security problems and protect data.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Deployed 6000 mobile payment devices and iPhones for retail refresh.
Education
Associate of Applied Science - Cybersecurity & Computer Information Systems
Portland Community College
Portland, OR12-2026
Skills
- Inventory control systems
- Troubleshooting and Diagnostics
- Project tracking
- Client relations
- Documentation and reporting
- Technical leadership
- Network security
- Python
- SQL
- Bash Scripting
- Service level agreements
Certification
- ITIL 4 Foundations -8/31/22-8/31/25
- PCC Cybersecurity Foundations - 3/31/25
Timeline
Sr IT Technician
Stefanini IT Solutions - Nike
05.2017 - Current
IT Technician
Atos IT - Nike
07.2016 - 05.2017
Associate of Applied Science - Cybersecurity & Computer Information Systems
Portland Community College
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