Wendy Conley
Salem,VA
Summary
Dedicated operations management professional with a strong focus on process improvement and team leadership. Proven success in driving productivity enhancements and safety compliance while developing training programs that elevate team performance and align with organizational objectives.
Overview
36
36
years of professional experience
Work History
Production Supply Specialist Sr/Area Manager of Operations
BAE Systems, Inc.
Radford, VA
01.2024 - Current
- Developed and implemented process improvements to enhance productivity and safety.
- Monitored compliance with safety regulations and quality standards in all operations.
- Oversee line operations, ensuring all products meet quality standards and production deadlines.
- Coordinated with the supply chain team to manage inventory levels and order materials to maintain production schedules.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Analyze production data to identify trends, inefficiencies, and areas for process improvement.
- Conducted performance evaluations to support professional development and align team goals with organizational objectives.
- Collaborated with senior management to align objectives with company strategies.
- Fostered a culture of continuous improvement through regular feedback and communication.
- Managed recruitment process for new staff, including interviewing and training to ensure team readiness.
- Led training programs to enhance team skills and knowledge in operational procedures.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Prepare and present production reports to senior management, detailing output, productivity, and any challenges encountered.
- Schedule production runs with the research and development team to produce new product.
- Operate and maintain production equipment, by working with Maintenance team, on repairs, PM's and shutdowns, minimizing downtime.
- Work with Environmental and Quality team to continue keeping all standards met, and procedures followed.
- Manage and direct supervisor and union operators on day-to-day operations, and any issues that arise.
Material Control Specialist V/ Office Support Coordinator V
BAE Systems, Inc. / Alliant Techsystems, Inc.
Radford, VA
01.2008 - 01.2024
- Developed & implemented system for hazardous waste inventory management at Radford Arsenal.
- Developed and conducted training on bar-coding system to enhance tracking of hazardous waste inventory.
- Oversaw inventory control, cycle counts, and mid-year and year-end audits to ensure accuracy and compliance.
- Supported environmental audits as the main point of contact for area.
- Identified and addressed operational needs to ensure smooth workflow while taking on engineering responsibilities and leading environmental management initiatives in absence of area manager.
- Responsible for tracking daily production, maintaining product inventory, area files, and timecard audits.
- Assisted in the development and maintenance of lean manufacturing tools & metrics.
- Manages personnel folders including attendance, overtime, schedules, and training records.
Customer Trade Specialist II
United Pet Group
Blacksburg, VA
01.2007 - 01.2008
- Provided customer support through handling credits/debits, answering inquiries, and resolving issues.
- Managed order entry and processed returns while coordinating international and national shipping logistics.
- Supported customer and sales manager needs across west coast, enhancing communication and service delivery.
Customer Service Manager
Emcore Corp.
Blacksburg, VA
01.2001 - 01.2007
- Managed customer processes including quotes, order entry, shipping, returns, and invoicing to ensure seamless transactions.
- Provided accounting support by checking credit, collecting payments, processing invoices & payments.
- Coordinated marketing efforts by developing price lists and proposals, supporting trade shows, and distributing literature to enhance customer engagement.
- Managed quote system maintenance, travel arrangements, and meeting planning.
Sales Secretary / Customer Service
Force Incorporated
Christiansburg, VA
01.1998 - 01.2001
- Provided quotes to customers and entered orders, ensuring timely processing.
- Interacted with customers and worked to ensure customer satisfaction.
- Assisted applications engineers in developing solutions to address customer issues effectively.
- Provided office support by filing and data entry, coordinating multiple tasks to maintain workflow.
Restaurant Manager
Arby's
Christiansburg, VA
01.1991 - 01.1997
- Earned company recognition for driving significant sales growth.
- Accountable for store safety, personnel, customer satisfaction, and sales.
- Directed team of 10+ employees, ensuring high productivity and operational efficiency.
- Managed payroll, scheduling, and employee hiring/termination to support smooth operations.
- Managed inventory levels and placed orders for restaurant supplies to meet operational needs.
Education
Annual RCRA training, Hazwoper certified, Taproot training, FOD training, NESHAPS training for incinerators, Ammo-04 training for open burning ground, 2-day management seminar, 2 day customer service seminar, 3 day Microsoft Access Training at NRCC, 2 day Microsoft Word & Excel Training
12-2007
High School Diploma -
Blacksburg High School
Blacksburg06-1991
Skills
- Supply chain
- Logistics Management
- Inventory management
- Inventory control
- Production scheduling
- Data analysis
- Quality assurance
- Process improvement
- Lean manufacturing
- Quality Control
- Operational oversight
- Training Development
- Employee training
- Team leadership
- Conflict resolution
- Performance assessment
- Customer service
- Effective communication
- Excellent communication
- Problem-solving
- Maximo
- SAP
- Wonderware
- Pilgrim
- WAMS
- Data Management
- Document management
- Production Reporting
- Expenses Management
- Barcoding
- Shipping and receiving
- Transportation management
- ERP systems proficiency
- Continuous improvement
- Workflow Optimization
- Scheduling Software
- Inventory Analytics
- Prism
- Coupa
- Billing Management
- Hazmat shipping
- Microsoft Office
- Update databases
- Manufacturing Systems
- Safety procedures
- Inventory auditing
- Vanguard
- Microsoft office
- Client relations
- Safety procedures
- Inventory auditing
- Excellent communication
- Inventory control systems
- Billing Management
- Workflow Optimization
- Microsoft office
- Client relations
Timeline
Production Supply Specialist Sr/Area Manager of Operations
BAE Systems, Inc.
01.2024 - Current
Material Control Specialist V/ Office Support Coordinator V
BAE Systems, Inc. / Alliant Techsystems, Inc.
01.2008 - 01.2024
Customer Trade Specialist II
United Pet Group
01.2007 - 01.2008
Customer Service Manager
Emcore Corp.
01.2001 - 01.2007
Sales Secretary / Customer Service
Force Incorporated
01.1998 - 01.2001
Restaurant Manager
Arby's
01.1991 - 01.1997
Annual RCRA training, Hazwoper certified, Taproot training, FOD training, NESHAPS training for incinerators, Ammo-04 training for open burning ground, 2-day management seminar, 2 day customer service seminar, 3 day Microsoft Access Training at NRCC, 2 day Microsoft Word & Excel Training
High School Diploma -
Blacksburg High School