Michael Anthony Gonzalez
San Angelo,TX
Summary
Successfully achieved production rates, planning values, and quality standards. Work with minimal supervision, and in fast-paced environments. Dedicated to delivering premium service with every task, and attention to every detail.
Reliable Maintenance Technician known for high productivity and efficient task completion. Possess specialized skills in HVAC repair, electrical troubleshooting, and plumbing maintenance. Excel in time management, problem-solving, and teamwork, ensuring smooth operation of facilities. Committed to maintaining safety standards and improving system performance.
Overview
14
14
years of professional experience
Work History
Auto Claims Specialist
ALLCAT CLAIMS
04.2021 - 04.2022
- Provides AUTO claims service via internal channels (phone, email, fax, mail, and other electronic channels) to clients and third parties.
- Review the coverage and liability associated with an auto claim, and understand the application of both to the claim presented to ensure coverage owed.
- Reviews auto claims to determine if a status letter is required, based on information in the claim, and composes a letter if applicable.
- Acquires and applies basic knowledge of Property & Casualty insurance industry products, services, and processes, including P&C insurance policy contracts and coverages, and how they affect the status of the claim.
- Contributes to business goals, performance metrics, and effectively uses tools and technology.
- Supports workload surges and/or catastrophe operations as needed, including working significant overtime during designated catastrophic events.
- Understands the end-to-end process of an auto claim and handles specific claim tasks as required to assist with advancing a claim forward efficiently and accurately, to include payment of the claim.
- Use critical thinking and detailed analysis to understand what is owed, and advance the claim forward through documentation, diary adjustments, and/or communication.
- Contact the parties involved in the loss as necessary to resolve the auto claim.
- Follow the provided steps in a statement of work, and gain efficiency through handling a repeatable and continuous process.
- Clearly document the thought process, investigation, evaluation, negotiation, and settlement decisions as necessary based on the claims process being handled.
- Collaborate and support team members to resolve issues, and identify appropriate matters for escalation.
Manufacturing Technician
C.H. GUENTHER & SON
02.2020 - 03.2021
- Maintain, troubleshoot, diagnose, and fix manufacturing equipment such as conveying systems, production machinery, and packaging equipment.
- Repair or replace broken or malfunctioning components, such as motors, brakes, clutches, sensors, and controls.
- Perform regular preventive maintenance tasks.
- Welding and metal fabrications.
- Read and interpret pneumatic systems.
- Troubleshoot hardwired controls of all industrial control voltages.
- Perform industrial electrical services such as calibrating, setting up, and testing industrial electronic devices.
- Perform automation tasks such as troubleshooting, testing, and designing automation process control wiring.
- Assist production in breakdowns.
- Evaluated and preventatively maintained facility HVAC, electrical and plumbing systems.
- Identified problems with existing HVAC systems based on visual inspections.
- Replaced air filters on HVAC systems at designated intervals.
Manufacturing Technician, Compounder, and Quality Assurance
DPT LABS PHARMACEUTICAL
02.2013 - 01.2020
- Reviewed and updated data through manufacturing software and monitored operation of two packaging lines
- Provided basic electrical and electronic trouble-shooting procedures and associated repairs with hydraulic and pneumatic systems
- Assisted in creating and administering the routine maintenance schedule for manufacturing equipment and maintained equipment during production
- Maintained completed forms, reports, records, log books, and other recording methods of equipment and batches, as required by MSOP and/or management
- Pulled change-over parts from fillers, cappers, coders and labelers, carton and tube fillers, pumps and other miscellaneous equipment; assembled, disassembled, cleaned, and sanitized product filling equipment; and remained current on packaging equipment and parts operations
- Set up and changed over packaging equipment line centers; ensured a safe and clean work environment at all times
- Understood and complied with safety, environmental, and quality practices and procedures as detailed in organizational and departmental guidelines and standard operating procedures (SOPs), as well as applicable federal, state, and local regulations
Technician, Pumper, and Pump Champ
WEATHERFORD - FRAC
10.2011 - 12.2013
- Diagnosed the cause of malfunctions within machinery and equipment and disassembled machinery to repair, replace, adjust, or align troubled components
- Test-ran repaired equipment to verify repair success
- Conducted regular machinery maintenance to ensure optimum performance; fabricate replacement parts
Route Manager
INFINITY LANDSCAPE
10.2010 - 08.2011
- Identified plant and turf diseases
- Lifted heavy equipment; stood and walked for long periods of time
- Identified and resolved landscape issues and problems
Route Manager
TRU GREEN
02.2008 - 09.2010
- Organized thee daily schedule and maintained all administrative records
- Operated and maintained lawn equipment
- Conducted on-site customer quotes
- Handled all day-to-day tasks, including deliveries, creating and maintaining invoices, and collections
Education
Insurance Adjuster Course -
San Antonio Community College (SAC)
Skills
- Claims processing
- Project Management
- Staff onboarding and development
- Highly organized
- Leadership and integrity
- Good mechanical understanding
- Documentation skills
- Determination and will to succeed
- Workflow Planning
- Auditing and Action Plans
- Strategic planning
- Works well independently
- Quality Assurance
- Math and Measurement Proficiency
- Equipment calibration
- Manufacturing Methods and Procedures
- Process Improvement
- Relationship building
- Best Practice Claims
- Insurance Policy Knowledge
- Comprehend Blueprints
- Sales and Time Management
- Heavy equipment
- Construction knowledge
- CCC
- Outlook
- IAA
- Coparts
- Package and split systems
- Ventilation and air conditioning
- Piping systems
- Operation and maintenance expert
- Technical troubleshooting
- Maintenance scheduling
- Plumbing repairs
Licensesandskills
All-Line Insurance Adjuster, #2672004, Bobcat License, CCC, Outlook, IAA, Coparts
Professionalaccomplishments
Developed high-tech techniques to transform and improve the manufacturing process, DPT Labs Pharmaceutical
Languages
English
Full Professional
Timeline
Auto Claims Specialist
ALLCAT CLAIMS
04.2021 - 04.2022
Manufacturing Technician
C.H. GUENTHER & SON
02.2020 - 03.2021
Manufacturing Technician, Compounder, and Quality Assurance
DPT LABS PHARMACEUTICAL
02.2013 - 01.2020
Technician, Pumper, and Pump Champ
WEATHERFORD - FRAC
10.2011 - 12.2013
Route Manager
INFINITY LANDSCAPE
10.2010 - 08.2011
Route Manager
TRU GREEN
02.2008 - 09.2010
Insurance Adjuster Course -
San Antonio Community College (SAC)