Summary
Skills
Work History
Education
NOTE
Generic

MICHAEL ARCHER

Mount Airy,NC

Summary

Partner at TowneFlooring & Kitchens Inc. with a proven track record in client relationship management and operations oversight. Enhanced store presentation through strategic visual merchandising, driving foot traffic and boosting sales. Expert in effective contract negotiation and customer satisfaction, fostering loyalty and maintaining a strong company reputation.

Skills

  • Client relationship management
  • Marketing
  • Operations management
  • Company processes and procedures
  • Understanding of marketing principles
  • Industry expertise
  • Customer relationship development
  • Account relationship development
  • Cost oversight
  • Effective contract negotiation
  • Supplier relationship management
  • Team collaboration

Work History

Partner

TowneFlooring & Kitchens Inc.
Oneonta, NY
03.2002 - 08.2020
  • Supervised daily operations, ensuring optimal customer service and sales performance.
  • Implemented visual merchandising strategies to enhance store presentation and drive foot traffic.
  • Analyzed sales trends to develop targeted promotions, increasing overall revenue.
  • Resolved customer complaints efficiently, maintaining high satisfaction ratings.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
  • Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
  • Increased sales by offering advice on purchases and promoting additional products.

Education

Associate of Arts - Liberal Arts

Laramie County Community Collge
Cheyenne, WY
06-1992

NOTE

My first job was at a lumber yard when i was 15. I have been involved in construction since then. I love the smell of wood and working with it. my favorite projects have always involved wood flooring in particular selling hi-end flooring jobs utilizing Mirage, Lauzoners, Somerset and Mohawk hardwood. There is nothing like the warmth, feel and natural beauty of real wood. I believe my experience and passion for sharing a completed job with contractors, Architects, designers and especially the owners would be an asset to your company.

I look forward to speaking with you.

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