Open To Work
Michael Aregay
Silver Spring
Summary
Dynamic customer service professional with over five years of experience in diverse roles, including security and warehouse operations. Expertise in surveillance, loss prevention, and quality control ensures safety and satisfaction in every task. Strong commitment to enhancing customer experiences is complemented by effective communication and organizational skills, meticulous attention to detail, and dedication to continuous improvement. Proven ability to adapt to various environments while maintaining high standards of service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Meat and Seafood Associate
Amazon Fresh
Chevy Chase, MD
10.2025 - 02.2026
- Managed seafood inventory, ensuring freshness and quality standards.
- Assisted customers with product selection, promoting seafood offerings and preparation methods.
- Trained new associates on seafood handling procedures and safety protocols.
- Streamlined stock rotation processes to ensure freshness and minimize product spoilage.
HEAD CLEANER
Fish Window Cleaning
Silver Spring, MD, US
09.2024 - 12.2025
- Cleaning windows and glass surfaces in residential and commercial settings
- Using tools like squeegees, cloths, and cleaning solutions
- Ensuring safety and customer satisfaction
SECURITY PROFESSIONAL
Allied Universal
Hackensack, NJ, US
12.2022 - 08.2024
- Serve as a general security presence and visible deterrent to crime and client rule infractions
- Detect suspicious activities and watch for criminal acts or client rule infractions
- Protect property, clients, and employees at the site
WAREHOUSE SORTING ASSOCIATE
Amazon
Lodi, NJ, US
01.2021 - 01.2022
- Performed quality checks on 20,000 to 35,000 products, complying with company policies
- Processed 20,000 to 35,000 items daily, using software databases to process parcels
- Sorted and stacked products, preparing shipments for delivery while ensuring safety procedures are followed
CUSTOMER SERVICE
Sarku Japan Teriyaki & Sushi Express
New Jersey, US
09.2020 - 05.2022
- Handle up to 50-100 customer inquiries daily including service and billing questions
- Perform 2-3 tasks simultaneously using excellent time management and organizational skills
- Correspond with 20 to 30 clients daily to answer questions, resolve issues, and provide information
- Resolve customer complaints with patience and knowledgeable responses
- Increase sales by 40% to 50% by suggesting additional items and cross-selling products
- Provide top-quality service, maintaining a 100% clean and safe environment
- Enter multiple data points including names and secure payment information for 50 to 100 customers
Education
HIGH SCHOOL DIPLOMA -
Hackensack High School
Hackensack, NJ05-2021
Skills
- Cash handling
- Front desk
- Security
- Food service
- Customer service
- Food handling
- Warehouse experience
- Food safety
- Loss prevention
- Surveillance
- Cash register
- Sales
- Restaurant experience
- Warehouse
- CCTV
- POS
- Upselling
- Strong attention to detail
Certification
CPR
AED
First Aide
Languages
English
Full Professional
Amharic
Native or Bilingual
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer.
- Visa Status: Authorized to work in the US for any employer.
Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkInternshipLocation Preference
On-SiteRemoteHybridTimeline
Meat and Seafood Associate
Amazon Fresh
10.2025 - 02.2026
HEAD CLEANER
Fish Window Cleaning
09.2024 - 12.2025
SECURITY PROFESSIONAL
Allied Universal
12.2022 - 08.2024
WAREHOUSE SORTING ASSOCIATE
Amazon
01.2021 - 01.2022
CUSTOMER SERVICE
Sarku Japan Teriyaki & Sushi Express
09.2020 - 05.2022
HIGH SCHOOL DIPLOMA -
Hackensack High School