MICHAEL ARENA

Operate and maintain pizza bakery to highest standards of efficiency and cleanliness..

Stay ahead of high paced production demands of bread and dough

Carefully follow recipes provided by the head chef to maintain highest levels of quality

Apprenticed at outside events and featured in Social Media to represent the company as a brand ambassador

Maintain careful inventory of all ingredients needed to operate restaurant. I check in the shipments for accuracy and quality of ingredients.

Assist on pie line as needed to help with large orders. I make pizza.

Picked up and delivered electronics from smoke or flood-damaged homes, restoring items to usable condition.

Communicated with insurance adjusters regarding non-restorable items to ensure accurate reporting.

Scheduled pickups and deliveries, maintaining an organized workflow for efficiency.

• Led daily operations to enhance customer experience and increase store efficiency.
• Developed staff training programs to improve sales techniques and product knowledge.
• Analyzed inventory levels to optimize stock management and reduce shrinkage.
• Implemented promotional strategies that drove foot traffic and boosted sales revenue.
• Fostered a positive team environment through effective communication and conflict resolution.
• Coordinated scheduling and staffing to align with peak business demands and enhance service delivery.
• Monitored key performance indicators to identify trends, driving informed strategic decisions for store growth.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

• Directed emergency dispatch operations for retail locations, emphasizing exceptional customer service delivery.
• Conducted Salesforce training for over 100 employees in four offices, utilizing live and recorded formats.
• Arranged training sessions with external SMEs to bolster team capabilities.
• Designed and updated comprehensive New Hire orientation training program.
• Led special projects for Las Vegas office to drive process improvements.

• Directed operations for 75 retail stores across 16 states, optimizing performance and profitability.
• Managed opening phases of three new stores, negotiating contracts, recruiting staff, and overseeing merchandise setup.
• Assisted installation processes for over 20 additional stores to ensure consistent branding.
• Planned and hosted holiday meetings for Store Managers, District Managers, and corporate staff.
• Developed operational audit program to enhance manager training and performance evaluation.
• Coordinated sales, marketing, and corporate training initiatives while supervising over 50 personnel.
• Recruited and trained 10 management candidates to strengthen leadership pipeline.
• Trained and supervised over 75 store managers, ensuring adherence to corporate goals and culture.

• Supervised up to 60 employees, creating schedules and performing evaluations.
• Coordinated operations across 12 in-store departments, enhancing efficiency.
• Organized 10 off-site events, including book signings, boosting sales by 12% annually.
• Trained in café management; achieved Starbucks certification for operational excellence.

Operate and maintain pizza bakery to highest standards of efficiency and cleanliness..

Stay ahead of high paced production demands of bread and dough

Carefully follow recipes provided by the head chef to maintain highest levels of quality

Apprenticed at outside events and featured in Social Media to represent the company as a brand ambassador

Maintain careful inventory of all ingredients needed to operate restaurant. I check in the shipments for accuracy and quality of ingredients.

Assist on pie line as needed to help with large orders. I make pizza.