Open To Work
Michael Arn
Midlothian,TX
Summary
Field Service and Business Development leader with extensive experience in driving revenue growth and enhancing customer satisfaction. Strong track record in team management, service strategy development, and operational efficiency, leading to significant improvements in service operations and customer engagement.
Overview
32
32
years of professional experience
Work History
Product Sales Development Manager
Leybold NA
Dallas, Texas
04.2019 - 07.2026
- Drove revenue growth by training teams on service repairs, refurbished tools, and spare parts, enhancing product knowledge and customer satisfaction.
- Trained sales teams to deliver improved customer-facing service solutions, resulting in better client interactions and increased sales opportunities.
- Led development of sales strategies to improve customer engagement.
- Managed team performance through regular training and coaching sessions to elevate sales skills and align goals with departmental objectives.
- Developed pricing strategies for product launches and targeted marketing initiatives.
- Collaborated with marketing to design impactful promotional campaigns.
- Analyzed market trends to uncover new business opportunities.
- Prepared monthly reports on progress towards departmental objectives.
Field Service Engineer
Evatec NA
Dallas, Texas
10.2016 - 04.2019
- Installed and maintained precision equipment at client locations to ensure operational efficiency.
- Executed troubleshooting and system upgrades to enhance system reliability and customer satisfaction.
- Led installation projects for existing and start-up facilities, servicing complex evaporation systems.
- Collaborated with clients to define service requirements and ensure project alignment with expectations.
- Provided training on equipment operation and maintenance procedures to enhance user competency.
- Responded swiftly to contractor requests for immediate travel to support urgent service needs, demonstrating commitment to client success.
- Maintained strict compliance with safety procedures during operations during all onsite service tasks.
- Supervised equipment unloading and positioning while instructing site staff during installations.
Field Service Specialist
Tokyo Electron America
Austin, Texas
10.1997 - 10.2016
- Delivered on-site technical support to maintain seamless client operations.
- Diagnosed equipment issues in semiconductor manufacturing systems to improve system uptime.
- Conducted preventive maintenance on advanced semiconductor processing tools to minimize downtime.
- Collaborated with engineering teams to optimize system performance and reliability.
- Monitored inventory levels of spare parts and tools to ensure readiness for service operations.
- Provided training sessions for customers on how to use newly installed systems.
- Mentored and trained new employees on processes, flow and safety procedures.
Probe Technician
Motorola
Austin, TX
04.1994 - 10.1997
- Configured testing setup by installing hardware and loading programs for newly manufactured microchips testing.
- work with line manager to prioritize workload for meeting throughput targets
- Conducted root-cause troubleshooting and diagnosis on malfunctioning equipment.
- Coordinated with maintenance technicians to schedule preventive maintenance.
- Performed quality assurance testing to confirm product passable.
Education
AAS - Electronics
Southwest School of Electronics
Austin, TX10-1997
Skills
- Revenue strategies
- Pricing strategy
- Engagement tactics
- Customer account oversight
- Business initiatives
- Field service leadership
- Team management
- Performance management systems
- Training programs
- Cross-functional collaboration
- Process improvement
- Troubleshooting techniques
- Analytical thinking skills
- Territory expertise
- Consultative selling
- Dynamic adaptability
- Inventory management
- Relationship management
MILITARY SERVICE
United States Army Honorable Discharge
April 1988 - May 1992
11H TOW Gunner
Squad Leader
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridOn-SiteRemoteLocation: Dallas, TX
Open to relocation: No
Minimum Desired Compensation
$145000/yrTimeline
Product Sales Development Manager
Leybold NA
04.2019 - 07.2026
Field Service Engineer
Evatec NA
10.2016 - 04.2019
Field Service Specialist
Tokyo Electron America
10.1997 - 10.2016
Probe Technician
Motorola
04.1994 - 10.1997
AAS - Electronics
Southwest School of Electronics