Michael Arwood
Caddo Mills,TX
Summary
High-performing operations coordinator with 15+ years of military leadership experience. Skilled in resource planning, briefing preparation, training oversight, and emergency response, with a focus on improving workflow efficiency and accountability. Known for enforcing standards, solving problems quickly, and supporting mission success across complex, fast-moving environments.
Overview
18
18
years of professional experience
Work History
Mentor
Fedex Freight
Sunnyvale, Texas
03.2026 - Current
- Mentored FedEx Freight dock and city drivers on safety procedures
- Trained new associates on freight handling and loading standards
- Demonstrated use of handheld scanners and freight tracking systems
- Monitored loading practices to protect freight and equipment
- Guided team members on customer service and professional conduct
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Created an atmosphere of mutual learning by offering constructive criticism in a supportive environment.
- Provided advice to mentees on career paths, job opportunities and educational options.
Senior Non-Commissioned Officer
United States Air Force, USAF
Eglin AFB, FL
02.2019 - 02.2024
- Led Air Force operations coordination and mission support activities.
- Directed personnel readiness, discipline, and compliance with military regulations.
- Developed briefings, reports, and command recommendations for leadership review.
- Supervised training, coaching, and performance standards across assigned teams.
- Managed security procedures, incident response, and emergency operations.
- Coordinated resource allocation, scheduling, and workflow across Air Force units.
- Enforced policy compliance and administrative accountability in daily operations.
- Communicated mission requirements with commanders, staff, and external agencies.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Oversaw the development and implementation of operational procedures.
- Led training and development programs to enhance team skills and performance.
- Negotiated contracts and agreements with vendors and partners.
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Conducted performance evaluations and provided constructive feedback.
- Led crisis management efforts to resolve issues promptly and efficiently.
- Directed the allocation of resources for project and operational needs.
- Ensured the security and confidentiality of sensitive information.
- Represented the organization at external events and conferences.
- Coordinated cross-departmental projects to achieve company objectives.
- Analyzed key performance indicators to identify effective strategies.
Non-Commissioned Officer
United States Air Force, USAF
Moody A F B, Georgia
03.2009 - 02.2019
- Supported Air Force personnel with daily mission planning and execution.
- Coordinated USAF operations with base agencies and joint partners.
- Provided senior leaders with flight status updates, risk details, and task priorities.
- Monitored compliance with Air Force regulations and safety standards.
- Supervised training schedules for assigned Air Force team members.
- Directed response actions during mission changes and emergency situations.
- Evaluated unit procedures to improve Air Force workflow efficiency.
- Supervised subordinate staff in carrying out daily duties and activities.
- Provided guidance to team members on how to effectively complete tasks within established timelines.
- Monitored and reported on operational performance metrics.
- Conducted performance evaluations and provided constructive feedback.
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Led training and development programs to enhance team skills and performance.
- Enforced compliance with regulatory standards and company policies.
- Represented the organization at external events and conferences.
- Implemented risk management strategies to mitigate potential threats.
- Championed innovation and continuous improvement initiatives.
- Oversaw quality control to identify inconsistencies and malfunctions.
Education
Associate of Applied Science - Aircraft Technology
Community College of The Air Force
Montgomery, AL02-2020
Skills
- Operations coordination
- Incident response
- Resource planning
- Policy compliance
- Briefing preparation
- Project management
- Team supervision
- Risk management
- Performance evaluation
- Decision making
- Emergency response
- Team collaboration
- Project planning
- Decision-making
- Problem-solving abilities
- Workflow optimization
Timeline
Mentor
Fedex Freight
03.2026 - Current
Senior Non-Commissioned Officer
United States Air Force, USAF
02.2019 - 02.2024
Non-Commissioned Officer
United States Air Force, USAF
03.2009 - 02.2019
Associate of Applied Science - Aircraft Technology
Community College of The Air Force