Michael Asante
Gaithersburg,MD
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Specialist
Apple
, MARYLAND
08.2024 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Created customized presentations for potential customers.
- Developed and implemented sales strategies to increase customer base.
- Stayed up to date on company products and services to support sales objectives.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Tier 1 Computer specialist
Sarp IT Consultant
01.2021 - 01.2022
- Troubleshoot and resolve technical problems related to security and hardware devices
- Maintain computer security procedures
- Review system logs and appropriately escalate concerns
- Test new software and applications with end users
- Use security utilities to report user and computer activity based on policy requirements
- Liaison with security team, technical staff, users, and vendors on security related projects
- Make recommendations for new software improvements
- Provide security awareness and guidance to the users
- Perform other duties as assigned.
- Managed user profiles, security access and shared file structures.
Internship
Hadric Engineering, Limited
Ghana
01.2020 - 11.2021
- Maintaining computers for a contracting company specializing in security services to clients
- Troubleshooting computer related problems to ensure efficiency
- Performing all tasks and clearly documents solutions
- Creating and managing users and groups, assigning permissions, and controlling file access.
Education
Cyber Security - Applied Science
University of Maryland Global Campus
Hyattsville, MD 02.2026 - 02.2026
Associate's Degree - Cyber Security
Montgomery College
Rockville, MD12.2023
Skills
- Documentation
- Information Security
- Linux Administration
- Paperwork Processing
- Multi-Task Management
- Team collaboration
- Technical support
- Automation and Scripting
- Security and infrastructure
Certification
CompTIA Security+, sy0-601
Timeline
Cyber Security - Applied Science
University of Maryland Global Campus
02.2026 - 02.2026
Sales Specialist
Apple
08.2024 - Current
Tier 1 Computer specialist
Sarp IT Consultant
01.2021 - 01.2022
Internship
Hadric Engineering, Limited
01.2020 - 11.2021
Associate's Degree - Cyber Security
Montgomery College