Michael A. Sciulli
Pittsburgh,PA
Summary
Results-driven, adaptable professional with 18 years of experience in automotive management and customer service. Proven ability to lead cross-functional teams, manage budgets, and deliver quotas on time and within scope. Seeking an opportunity to leverage strong problem-solving and communication skills in a new environment.
Overview
21
21
years of professional experience
Work History
Service Manager
Mr.Tire
Pittsburgh, PA
11.2021 - Current
- Managed and mentored a team of 7 automotive technicians and sales staff, creating a positive and goal oriented environment.
- Conducted performance evaluations and provided constructive feedback to team members.
- Oversaw the implementation of organizational policies and procedures both current and new.
- Developed and implemented service strategies that improved workflow efficiency and reduced turnaround times.
Diesel Technician
TransEdge Mack Volvo
Pittsburgh, PA
10.2019 - 11.2021
- Performed diagnostic evaluations and troubleshooting on diesel engines to identify issues, and conduct repairs efficiently.
- Executed routine maintenance tasks, including, but not limited to, oil changes, filter replacements, and fluid level checks, to ensure optimal engine performance.
- Utilized specialized tools and equipment (Cummins INSITE) for precision repairs, and performed tests post-repair to confirm functionality and safety.
TECHNICIAN - LEVEL 3
P & W BMW of Pittsburgh
Pittsburgh, PA
08.2015 - 09.2019
- Proficient in utilizing BMW diagnostic software (e.g., ISTA, ISTA/P) for accurate diagnosis and troubleshooting.
- Performed routine maintenance on BMW vehicles, including but not limited to oil changes, filter replacements, and fluid level checks.
- Performed engine overhauls, differentials, and other major component replacements.
- PA state emissions and safety inspections.
GENERAL SALES AND OPERATIONS MANAGER
Lucor Inc (Jiffy Lube)
Pittsburgh, PA
06.2004 - 07.2015
- Analyzed financial statements and key performance indicators (KPIs) to identify trends and areas for improvement.
- Increased customer count by 25% annually by providing exceptional customer service and decreasing service times.
- Developed and monitored budgets, forecasts, and financial plans.
- Managed inventory to minimize stock-outs and overstocking, ensuring optimal product availability.
- Fostered a competitive, healthy, and focused work environment.
Education
Vocational/Technical Certificate - PA State Emissions and Safety Inspection License
Rosedale Tech
215 Beecham Dr. Pittsburgh PaSkills
- Team building
- Effective communication
- Problem solving
- Analytical thinking
- Process optimization/implementation
- Schedule management
Timeline
Service Manager
Mr.Tire
11.2021 - Current
Diesel Technician
TransEdge Mack Volvo
10.2019 - 11.2021
TECHNICIAN - LEVEL 3
P & W BMW of Pittsburgh
08.2015 - 09.2019
GENERAL SALES AND OPERATIONS MANAGER
Lucor Inc (Jiffy Lube)
06.2004 - 07.2015
Vocational/Technical Certificate - PA State Emissions and Safety Inspection License
Rosedale Tech
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