Michael Avila
Gardnerville,NV
Summary
Dynamic professional with a proven track record of fostering strong relationships. Adept at cultivating meaningful connections with stakeholders at all levels, and excels in creating environments conducive to collaboration, open communication, and mutual respect. With a keen ability to navigate complex interpersonal dynamics, risk management, and my passion for providing quality work and building trust and fostering collaboration positions me as a valuable asset in driving organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Acting IT Manager
Douglas County
03.2024 - Current
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- Helped research and implement a new Project Management Software.
- Worked to be a champion of new Project Management software by integrating the software into multiple sectors of the existing business that required more efficient management.
- Facilitated timely resolution of technical issues by establishing clear escalation paths and communication channels between support teams and end users.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Taken the lead on utilizing strong project management principles and applying them to current projects such as Helpdesk Software replacement, Juvenile Detention Software Replacement, Intranet Replacement, and organizational updates.
Service Desk Supervisor
Douglas County
10.2019 - Current
- Promoted a customer-centric approach among team members, emphasizing empathy, active listening, and effective problem-solving skills in all interactions with users.
- Consistently recognized by high-level County Management as a reasonable and unbiased "sounding board" with regards to issues that might affect employee relations or other sensitive matters.
- Actively engaged and maintained development of inter-departmental relationships despite several leadership and personnel issues.
- Managed or actively worked on projects including Annual PC Deployment, NWS Improvements/replacement, M365 implementation, and multiple smaller software implementations.
President
Douglas County Employees' Association
09.2016 - 10.2019
- Negotiated several labor agreements between Douglas County and the Douglas County Employees' Association.
- Participated in over 15 disciplinary hearings, including the Douglas County "Tire-Gate" embezzlement.
- Worked collaboratively with County Management to improve and maintain employee/employer relations.
Computer Network Technician
Douglas County
07.2014 - 10.2019
- Worked closely with customers to develop strong relationships and an understanding of unique departmental business needs.
- Worked with Tier 2 staff as Tech Services liaison during projects to translate customer needs to application requirements.
- Worked with New World Systems and key Stakeholders to resolve multiple Audit findings in regards to security permissions.
Education
High School Diploma -
Douglas High School
06.2006
Skills
- Establishing and maintaining strong working relationships with all levels of customers, including Directors, Elected Officials, and Public Safety
- Project Planning
- Conflict Management
- Detailed knowledge of Douglas County processes and policies
- Risk Management
- Data Analytics
- Business Analysis
- Stakeholder Management
- Client Relations
Accomplishments
- Recognized two times in the "Great People, Great Places" employee recognition program as a "Customer Service Champion".
- Participated in both State and County run Management training programs to continually develop leadership and management skills, as well as participating in a State program to develop statewide IT training programs.
- Negotiated several labor agreements between Douglas County and the Douglas County Employees' Association, including a never before seen 7-year agreement.
Certification
- Certified Clickup Admin
Timeline
Acting IT Manager
Douglas County
03.2024 - Current
Service Desk Supervisor
Douglas County
10.2019 - Current
President
Douglas County Employees' Association
09.2016 - 10.2019
Computer Network Technician
Douglas County
07.2014 - 10.2019
High School Diploma -
Douglas High School
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