MICHAEL BACA
Clovis,NM
Summary
Dedicated and detail-oriented professional seeking a General Maintenance Worker position at Altus Technology Solutions, leveraging extensive management experience and a strong personal interest in maintenance operations. Proven track record as an Assistant Store Manager at Lowe’s, with certifications in heavy equipment operation and a solid foundation in various contractor services, including plumbing, roofing, electrical, and concrete work. A commitment to safety as a Team Captain highlights a proactive approach to problem-solving and organization. Eager to contribute effectively to the team while continuously learning and adapting in a dynamic environment.
Overview
14
14
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
Clovis, NM
03.2024 - Current
- Developed and implemented training programs for new hires to enhance team performance and operational effectiveness.
- Streamlined inventory management operations to enhance stock precision and ensure product availability.
- Developed and implemented visual merchandising strategies to optimize product presentation.
- Monitored store performance metrics, identifying areas for improvement and strategizing solutions.
- Enhanced customer service standards by mentoring staff on effective communication techniques.
- Collaborated with upper management on strategic initiatives to improve store performance and profitability.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Department Supervisor
Lowe’s Home Improvement Store
Clovis, NM
04.2016 - 03.2024
- Achieved high levels of customer satisfaction in lawn and garden department through effective management of customer relations and inventory control.
- Enhanced employee capabilities through targeted training and problem-solving strategies, leading to improved daily operations.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened collaboration among co-workers to foster a productive work environment.
- Supervised daily operations, ensuring optimal staffing and resource allocation.
- Trained and mentored team members on customer service best practices.
Pest Control Specialist
Garcia’s Vector Control
Clovis, NM
06.2017 - 08.2023
- Oversaw pest control services for residential and commercial properties. Developed expertise in chemical treatment and application methods for diverse client needs. Cultivated strong customer relationships and managed various operational duties effectively.
- Developed and implemented pest management strategies to ensure effective control of various pest populations.
- Improved client satisfaction with thorough and timely pest control treatments.
- Collaborated with team members for efficient completion of large-scale projects, ensuring timely service delivery.
- Applied pesticides to inside and outside of structures utilizing company protocols.
Grocery Manager
Albertson’s
09.2014 - 01.2016
Assistant Manager
Albertson’s
05.2012 - 09.2014
Education
High School Diploma -
Clovis High School
05.2018
Skills
- Heavy equipment operating experience
- Utility tractor operating experience
- General contractor experience
- Pest/weed control experience
- Operations management
- Time management
- Problem-solving
- Inventory control
- Store organization
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Store operations
- Stock management
- Team management
- Employee scheduling
- Hiring and training
- Work Planning and Prioritization
- Goals and performance
- Loss prevention
- Employee coaching
- Sales expertise
- Sales techniques
- Strategic planning
- Relationship building and management
- Issue resolution
- Staff scheduling
- Stock rotations
- Inventory counting
- Strategic merchandising
- Team leadership
- Staff training/development
- Customer service and engagement
Timeline
Assistant Store Manager
Lowes Home Improvment
03.2024 - Current
Pest Control Specialist
Garcia’s Vector Control
06.2017 - 08.2023
Department Supervisor
Lowe’s Home Improvement Store
04.2016 - 03.2024
Grocery Manager
Albertson’s
09.2014 - 01.2016
Assistant Manager
Albertson’s
05.2012 - 09.2014
High School Diploma -
Clovis High School