MICHAEL BAILER
Ozark ,Arkansas
Summary
Operations assistant with 8+ years of experience managing dispatch records and providing customer support. Known for accurate work order processing, dependable communication, and attention to detail. Supports daily operations through precise documentation and account updates.
Overview
18
18
years of professional experience
Work History
Operations Assistant
Utility Tri-State
Alma , Arkansas
07.2021 - Current
- Resolved customer questions promptly while supporting strong customer satisfaction.
- Answered client inquiries promptly, fostering positive relationships with vendors.
- Processed work orders and service requests, ensuring timely account updates for utility customers.
- Maintained accuracy of files, databases, and operational documents for utility records management.
- Supported day-to-day facility operations within set policies and guidelines.
- Maintained accurate records of financial transactions tied to operations activities.
Dispatcher
Arkansas Valley Electric Cooperative
Ozark , AR
09.2017 - 09.2021
- Coordinated dispatch of Arkansas Valley Electric Cooperative crews for timely response to outages and service requests.
- Monitored radio and phone traffic for member emergencies and line repair needs.
- Directed emergency calls to appropriate departments and on-call crews to ensure swift resolution.
- Provided outage updates for members and internal operations staff.
- Assigned drivers to specific routes based on customer demands. to suitable routes based on customer needs.
- Used computer systems to locate addresses and calculate estimated arrival times.
- Identified caller locations and service needs to accurately direct assistance.
Electronics Department Manager
Walmart
Ozark, AR
06.2008 - 08.2018
- Conducted training sessions for associates on customer service, product knowledge, and department procedures to enhance team capability. on customer service, product knowledge, and department procedures.
- Assisted customers with product selection, pricing questions, and service requests.
- Resolved customer concerns quickly to support strong customer satisfaction.
- Checked inventory levels and restocked electronics merchandise to ensure compliance with Walmart standards and maintain product availability.
- Monitored inventory levels and coordinated restocking efforts to support consistent stock availability.
- Shared updates with store leadership on promotions, inventory needs, and department issues.
- Followed Walmart safety policies and loss prevention practices across the electronics area.
- Supported electronics department setup by handling merchandise signage and daily floor readiness.
- Helped process freight, organize backroom areas, and stock shelves throughout the store.
Education
Associate of Science - Computer And Information Systems
Arkansas Tech University - Ozark Campus
Ozark, AR03-2015
Skills
- Work order processing
- Records management
- Database management
- Documentation and reporting
- Dispatch coordination
- Account management
- Vendor relations
- Customer service
- Workflow optimization
- Recordkeeping
- Document control
- Time management
- Attention to detail
- Clear communication
Timeline
Operations Assistant
Utility Tri-State
07.2021 - Current
Dispatcher
Arkansas Valley Electric Cooperative
09.2017 - 09.2021
Electronics Department Manager
Walmart
06.2008 - 08.2018
Associate of Science - Computer And Information Systems
Arkansas Tech University - Ozark Campus