Michael Ballard
OWASSO
Summary
Results-driven Branch Operations Manager with a proven track record in streamlining operations and ensuring compliance. Expertise in decision-making and strategic planning to enhance customer satisfaction and operational efficiency.
Overview
22
22
years of professional experience
Work History
Branch Operations Manager
Supply Technologies
Tulsa, OK
02.2004 - 03.2026
- Streamlined branch operations to enhance efficiency and reduce turnaround times.
- Led team training initiatives to improve performance and ensure adherence to operational standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed strategic operational plans to align with corporate objectives and drive growth.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Performed monthly compliance checks.
- Oversaw compliance with safety regulations, ensuring a secure working environment for all staff.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Collaborated with senior management to create strategic plans for future branch growth and expansion.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Established best practices for resolving client issues quickly while maintaining high standards of professionalism.
- Maintained friendly and professional customer interactions.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Complied with regulatory guidelines and requirements.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Oversaw inventory management processes, ensuring accurate records and timely reordering for optimum stock levels.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed vendor relationships to negotiate favorable terms and maintain optimal supply chain operations.
Education
High School Diploma -
Will Rogers
Tulsa, OKSkills
- Strategic planning
- Opening and closing procedures
- Staff supervision
- Compliance reporting
- Safety protocol
- Delivery fleet management
- Customer and vendor relations
- Customer relationships
- Branch operations management
- Excellent work ethic
- Customer service
- Decision-making
Accomplishments
- Supervised team of 16 staff members.
- Achieved Branch of the Year through effectively helping with Inventory Management and flow of material.
Timeline
Branch Operations Manager
Supply Technologies
02.2004 - 03.2026
High School Diploma -
Will Rogers