Michael Barrett

Prepared and processed laboratory specimens for analysis, ensuring accurate labeling, routing, and documentation across multiple departments. Coordinated time-sensitive specimen shipments, ensuring chain-of-custody integrity and on-time transit. Enforced HIPAA privacy standards and laboratory protocols while consistently meeting departmental productivity and turnaround-time (TAT) goals. Entered and verified patient and specimen data, resolved discrepancies, and escalated problem specimens to minimize delays. Utilized Labcorp SIS tools to monitor specimen receipt and status, collaborating with technicians and client service representatives to support timely result release. Demonstrated strict confidentiality, safety compliance, and commitment to quality and client satisfaction.

• Accessioned specimens by following LabCorp requisition and barcode protocols.
• Verified patient and test information to ensure accuracy against LabCorp orders.
• Entered specimen data accurately into LabCorp laboratory information system for tracking purposes.

(Concurrent with Sanderson Farms) Provided customer service and retention support in high-volume call center, managing inbound and outbound calls for account inquiries, billing, and service changes. Prevented service disconnections by offering tailored promotions, bill adjustments, and upgrades to retain customers. Managed account information and documented interactions in CRM systems and the Avaya Call Management System. Resolved technical and billing issues through effective communication and negotiation; de-escalated escalations and followed up to ensure long-term satisfaction.. Worked with team leads to identify recurring issues and recommend process improvements while ensuring compliance with company policies, FSMA, and federal communications standards, consistently exceeding retention and performance goals..

• Responded to customer inquiries for Focus Services customers with professionalism and clear communication.
• Addressed customer billing concerns using Focus Services account records and service policies.
• Recorded customer issues in CRM in CRM and updated case notes accurately.

(Full‑time; transitioned to Focus Services during final months) Efficiently unloaded incoming ingredient trucks using auto‑receiving systems, ensuring accurate placement into designated bins and maximizing storage space. Conducted thorough inspections of incoming materials to verify quality, condition, and alignment with receiving documentation. Collected feed samples per established sampling plans and monitored bin levels to prevent overflow. Maintained detailed paperwork, logs, and reports to ensure accurate stock rotation. Coordinated batching schedules and communicated with production teams to ensure compliance with FDA, GMP, QC, and FSMA regulations, optimizing overall efficiency. Operated forklifts and other heavy equipment to transport materials safely and efficiently. Performed preventive maintenance, equipment cleaning, and routine housekeeping to uphold safety and operational standards. Reported equipment malfunctions promptly and collaborated with maintenance teams to ensure minimal downtime. Assisted production supervisors with inventory audits and verified shipment accuracy to uphold secure product handling procedures. Demonstrated reliability and adaptability in a fast‑paced environment, consistently meeting production goals and contributing to overall plant performance.

• Operated poultry processing equipment across Sanderson Farms production lines.
• Ensured safe handling of raw chicken products to maintain hygiene standards following plant safety and sanitation procedures.
• Conducted inspections to identify quality defects in products during processing during processing shifts.

Trained and supported new production staff on company procedures, safety protocols, and quality standards to improve productivity and cut errors.

Managed material flow, including loading and unloading conveyors, grading, packaging, and moving finished products for next-stage processing or shipment.

Inspected defective products and equipment issues, promptly reported findings to supervisors, and collaborated on corrective actions.

Conducted safety training and enforced safety rules to ensure compliance with performance standards and maintain a safe work environment.

Employed problem-solving skills to address production issues and contribute to continuous improvement initiatives.