Summary
Work History
Education
Skills
Timeline
Generic

Michael Bastidas

Bremerton,WA

Summary

Dynamic poker professional with extensive experience at Fortune Casino, excelling in gaming regulation compliance and staff training. Proven track record in enhancing customer service and game integrity, while effectively managing inventory and resolving conflicts. Recognized for implementing successful promotional events that significantly increased tournament attendance. A dedicated team player committed to excellence.

Work History

Poker Floor Supervisor/dealer

Fortune Casino
2020 - 2026
  • Supervised daily operations to ensure compliance with gaming regulations and customer service standards.
  • Trained new staff on casino procedures and safety protocols, fostering a knowledgeable workforce.
  • Monitored gaming areas for adherence to policies, addressing issues promptly to enhance guest experience.
  • Managed inventory of gaming supplies, ensuring timely replenishment and optimal equipment availability.

Poker Dealer

Little Creek Casino
Shelton, WA
2020 - 2025
  • Dealt various poker games, ensuring compliance with house rules and regulations.
  • Managed player transactions, maintaining accurate chip counts and balancing tables efficiently.
  • Monitored game integrity, identifying and addressing irregularities in gameplay promptly.
  • Provided exceptional customer service, fostering a welcoming atmosphere for players.

Poker Dual Rate Supervisor

All Star Casino
Silverdale, WA
2005 - 2020
  • Supervised poker operations to ensure compliance with gaming regulations and internal policies.
  • Coordinated daily schedules for dealers and staff, optimizing floor coverage and enhancing customer service.
  • Mentored and trained new employees on game rules, procedures, and customer interaction techniques.
  • Conducted performance evaluations for dealers, providing constructive feedback to improve gameplay efficiency.
  • Collaborated with management to develop strategic initiatives for promotional events and tournaments.
  • Resolved conflicts and disputes among players, maintaining a fair and enjoyable gaming environment.
  • Reduced errors in payouts through rigorous attention to detail during hand-offs with dealers and floor personnel.
  • Implemented new promotions to drive increased attendance at poker tournaments resulting in higher revenues.

Education

High School Diploma -

Central Kitsap High School
Silverdale, WA

Skills

Gaming regulation compliance

Staff training and development

Customer service excellence

Game integrity monitoring

Conflict resolution strategies

Inventory management

Promotional event coordination

Pass a background check yearly

Worked at a dispensary perviously, for one year

Money management

Reconciled monthly and daily inventory inventory

Quick to learn

Team player

Follow direction well

Timeline

Poker Floor Supervisor/dealer

Fortune Casino
2020 - 2026

Poker Dealer

Little Creek Casino
2020 - 2025

Poker Dual Rate Supervisor

All Star Casino
2005 - 2020

High School Diploma -

Central Kitsap High School

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Michael Bastidas