Michael Bates
Middletown,OH
Summary
Over 25 years of experience in programming, operating, installing, and repairing laser systems. Held various roles including programmer, instructor, trainer, department manager, lead technician, and currently Vice President. Proficient in software such as SigmaNEST, Lantek, CyperNEST, Libellula, and PEP, with extensive experience across multiple machine manufacturers. Strong ability to collaborate with sales and production teams, with a proven track record of quick learning and adaptability in diverse environments.
Overview
6
6
years of professional experience
Work History
V.P. of Service and Support
Nestsoft
Greensburg, Kentucky
06.2025 - Current
- I lead the post-sales technical operations, field service, and customer support strategies that keep modern manufacturing moving. As the VP of Service and Support, the mission is to ensure that our advanced CNC laser manufacturing machines, pressbrakes, and software ecosystems deliver maximum ROI and peak operational efficiency for our global clientele.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Acted as the primary contact for external partners when issues arose during implementation projects.
Laser installation and service technician
Megafab Inc.
Rockford, Illinois
01.2024 - 06.2025
- Diagnosed mechanical issues and performed timely repairs on machinery.
- Collaborated with team members to ensure compliance with safety protocols.
- Provided technical support and guidance to customers during service calls.
- Conducted routine inspections to identify maintenance needs and prevent breakdowns.
- Trained new technicians on installation procedures and equipment handling.
- Documented service activities and reported findings in company systems.
Laser Technician
Mac-Tech, Inc.
Milwaukee, Wisconsin
06.2022 - 01.2024
- Executed installations and service of laser systems efficiently.
- Trained operators on new machines to enhance productivity.
- Performed routine maintenance on machines to ensure optimal performance.
- Diagnosed machine and process issues, implementing effective solutions.
Laser Technician
Mean Green Products
Harrison, Ohio
01.2021 - 06.2022
- Operated laser cutting equipment for production tasks.
- Maintained quality control standards during laser operations.
- Conducted routine maintenance on laser machinery and tools.
- Assisted in troubleshooting equipment issues during production runs.
- Documented production processes and maintained accurate records.
- Ensured compliance with safety regulations and protocols.
- Trained new staff on laser operation and safety procedures.
- Collaborated with team members to optimize workflow efficiency.
Education
Associate of Applied Science - Mechanical Engineering
ITT Technical Institute
Dayton, OH06-1995
Skills
- Customer support
- Technical troubleshooting
- Equipment maintenance
- Process optimization
- Installation coordination
- Service strategy development
- Relationship management
- Quality assurance
- Team leadership
- Problem solving
- Conflict resolution
- Coaching and mentoring
- Reliability
- Excellent communication
Timeline
V.P. of Service and Support
Nestsoft
06.2025 - Current
Laser installation and service technician
Megafab Inc.
01.2024 - 06.2025
Laser Technician
Mac-Tech, Inc.
06.2022 - 01.2024
Laser Technician
Mean Green Products
01.2021 - 06.2022
Associate of Applied Science - Mechanical Engineering
ITT Technical Institute