Michael Bayless
Information Technology
Silver Lake,KS
Summary
Veteran Systems Engineer versed in developing solutions for mission-critical needs. Specializes in deploying systems within ongoing operations while causing minimal disruptions. Committed to verifying compatibility, required operational thresholds and budgetary compliance in client services.
Experienced in IT and Business Management overseeing technology deployment and maintenance. Instructing and leading IT staff members in support of hardware, software and networking infrastructure. Manage technology strategy, training and documentation. Strategic business planning, team development, and training employees at a all levels to meet customer and business demands.
Overview
19
19
years of professional experience
5
5
Certificates
Work History
Systems Engineer
Nex-Tech
Topeka , KS
06.2019 - Current
- Implement strategies devised to create successful remote autonomous new territory
- Provide training and mentorship for team members
- Analytical and Creative Problem Solving
- Conceived, pitched, and independently devised solutions to operational obstacles in change resistant atmosphere resulting in increased efficiency, reduced risk of human error, and prevention of costly rework
- Maintained stability, integrity and efficient operation of information systems supporting client organizational functions
- Work with small business and enterprise clients within defined timelines, goals, and metrics using deep understanding of root cause analysis, customer service skills, and IT tools, resulting in CSAT score of 5.0
- Create implementation strategies for projects and IT related diagnostics using custom documentation and interpersonal skills, resulting in quick and thorough resolutions and higher profitability
- Mentor co-workers through hands-on training and documentation development, leading to higher team morale and customer satisfaction
IT Independent Contractor
HelloTech
Topeka , KS
10.2016 - 01.2021
- Perform diagnostics and resolutions for computer, network, and peripheral devices, including home automation equipment.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users
- Provided excellent customer service with customer feedback score of 4.5 out of 5.0
Field Engineer III
Unisys
Topeka , KS
05.2018 - 06.2019
- Installation and Maintenance of high-end Unisys proprietary products as well as other client high-end servers, networking devices, storage servers, desktops, laptops, and large-scale payment products
- Provided secondary training to personnel struggling with technological tools and systems.
- Hired and mentor other engineers to improve production and meet critical deadlines
- Provide technical support to customer in solving technical problems that occur during installation or operation of company supported products and clients
- Executed troubleshooting and server support in in-person support throughout US
Systems Engineer
World Wide Tech Services
Topeka , KS
02.2017 - 05.2018
- Tested equipment performance and demonstrated operation and servicing of equipment to customer throughout US
- Performed onsite installation, modification and maintenance of systems and equipment
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and desktops/servers
- Documented system configuration, mapping and processes.
- Work with Enterprise, Government (Federal, City, County, and all branches of Military), SMB, and home users.
CEO/Owner
Jarvis Foods, Inc
Topeka , KS
08.2014 - 10.2016
- Established foundational processes for business operations
- Identified new revenue generation opportunities to maximize bottom-line profitability
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance
- Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand
Owner / Operator
America's Tech
Sacramento , CA
11.2010 - 07.2014
- Managed day-to-day business operations
- Provided tier 2 and 3 level IT support for clients assisted sales with prospective clients
- Consulted with customers to assess needs and propose optimal solutions
- Evaluated suppliers to maintain cost controls and improve operations
- Reconciled daily sales, returns and financial reports in QuickBooks
- Created and monitored promotional approaches to increase sales and profit levels
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Managed MSP business, growing revenue10% per year with profit margin of 40%
Operations Manager
KPEnterprises Business Consulting, Inc
Sacramento , CA
11.2009 - 11.2010
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment
- Guided organizational technology strategy and roadmaps
- Increased profit by 10% through streamlining operations
- Performed fiscal tasks including, budgeting, forecasting, and billing
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Reviewed operations reports to understand numbers and trends
Senior Systems Engineer
Dynamic Computer Solutions
Topeka , Kansas
11.2006 - 05.2009
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Performed root cause analysis to provide resolutions for production issues
- Provide training, supervision and leadership to Field Engineers Contribute guidance and serve as project lead as needed
- Design and configure basic security network solutions
- Diagnose, troubleshoot, and resolve common issues with networks, computers / servers, and other IT infrastructure
Education
Associate of Applied Sciences - Computer Repair Networking
Washburn University
01.2009 - 01.2010
Technical Certification in Computer Repair and Networking - undefined
Washburn Tech
01.2005 - 01.2007
Skills
Technical Analysis
Certification
Servicing HP Desktops, Workstations and Notebooks for Service Technicians – October 2016
Timeline
Systems Engineer
Nex-Tech
06.2019 - Current
Field Engineer III
Unisys
05.2018 - 06.2019
Systems Engineer
World Wide Tech Services
02.2017 - 05.2018
IT Independent Contractor
HelloTech
10.2016 - 01.2021
CEO/Owner
Jarvis Foods, Inc
08.2014 - 10.2016
Owner / Operator
America's Tech
11.2010 - 07.2014
Operations Manager
KPEnterprises Business Consulting, Inc
11.2009 - 11.2010
Associate of Applied Sciences - Computer Repair Networking
Washburn University
01.2009 - 01.2010
Senior Systems Engineer
Dynamic Computer Solutions
11.2006 - 05.2009
Technical Certification in Computer Repair and Networking - undefined
Washburn Tech
01.2005 - 01.2007
Servicing HP Desktops, Workstations and Notebooks for Service Technicians – October 2016
Certification: Microsoft Certified Professional (MCP)
Received: December 2009
Microsoft Small Business Specialist Certification Received: February 2010
TS: Windows Small Business Server 2008, Configuring Received: February 2010
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