Detail-oriented and results-driven professional with expertise in utilizing Mouser’s internal systems and tools to streamline order processing, manage inventory, and track shipments. Recognized as Time Magazine's Person of the Year in 2006, I am seeking to leverage my skills and experience to support operational excellence at Mouser, drive process improvements, and enhance customer satisfaction. Committed to contributing to a collaborative team environment and achieving organizational objectives in a fast-paced e-commerce and logistics landscape.
• Developed and documented standard operating procedures for various processes, resulting in increased efficiency and consistency across teams.
• Partnering with other Area Managers and Process Assistants to share best practices amongst all shifts and prioritize customer experience.
• Developed Process Guides and helped assist new Area Managers on the standards of leadership.
• Implemented a new process for inventory management that reduced errors by 20% and increased productivity by 15%.
Order Processing
Inventory Management
Shipment Tracking
Process Improvement
Data Analysis
Cross-Functional Collaboration
Problem-Solving
Deadline Management
Customer Satisfaction
Yellow Belt Certification in Kaizen and Lean Six Sigma