Michael Beisner
Long Beach,CA
Summary
Reliable self-starter known for productivity and efficient task completion. Detail-oriented excelling at multitasking, communication, problem-solving and adaptability all while keeping a friendly and caring mentality. Specialized skills in critical thinking, time management, computer literacy and team work. Provides exemplary customer service, ensuring smooth delivery operations and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Dental Office Administrator
Dr. Youngmo Kang DDS
Los Alamitos/Cypress, CA
08.2023 - 05.2024
- Proficient in patient registration, appointment scheduling, insurance verification, billing, multitasking, and maintaining a welcoming atmosphere within a busy dental practice.
- Prepared new patient files and updated existing records with new personal, insurance, and medical information, while keeping personal information private.
- Consistently delivering exceptional customer service to patients, while ensuring a smooth office workflow.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided assistance with special projects as needed by the dentist or other team members.
- Maintained an organized office environment by organizing supplies, stocking shelves, and ordering new materials when necessary.
- Evaluated individual and team business performance and identified opportunities for improvement.
Delivery Associate
LFN Corporate Wellness
Newport Beach, CA
03.2021 - 11.2021
- Packaging, loading, transporting, and delivering items to clients in an accurate, safe, and timely manner.
- Reviewing orders before and after delivery to ensure that orders are complete, billed accurately, and that the customer is satisfied.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
- Provided friendly customer service when interacting with clients during deliveries.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
Delivery Driver
Ten Pharmacy
Long Beach, CA
11.2019 - 06.2020
- Contacted customers prior to delivery to coordinate delivery times.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Promoted positive customer service by delivering on-time shipments, and fully resolving any issues.
- Maintained accurate records of goods delivered and collected payments as required.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Millikan High School
Long Beach, CA01-2006
Some College (No Degree) - Kinesiology
Long Beach City College
Long Beach, CASome College (No Degree) - Theology
Calvary Chapel Bible College
Costa Mesa, CASkills
- Dependable and reliable
- Proactive customer service
- Time management
- Attention to detail
- Multitasking and organization
- Computer literacy
- Cash and card transaction handling
- Problem-solving
- Ability to teach
- Heavy lifting
References
References available upon request.
Timeline
Dental Office Administrator
Dr. Youngmo Kang DDS
08.2023 - 05.2024
Delivery Associate
LFN Corporate Wellness
03.2021 - 11.2021
Delivery Driver
Ten Pharmacy
11.2019 - 06.2020
High School Diploma -
Millikan High School
Some College (No Degree) - Kinesiology
Long Beach City College
Some College (No Degree) - Theology
Calvary Chapel Bible College
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