Michael Belay
VA
Summary
Information Technology Professional
Driven IT professional with technical expertise in hardware, networking, and system troubleshooting within fast-paced environments like Amazon. Proven success in diagnosing and resolving technical challenges while ensuring seamless IT operations. Skilled at assessing issues, delivering cost-effective solutions, and collaborating with teams to implement high-quality IT processes. Recognized for attention to detail, problem-solving skills, and a customer-focused approach. Passionate about continuous learning and mentoring peers to foster growth in a collaborative environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Amazon-AWS
07.2023 - Current
- Provided 24x7 Tier 1 and Tier 2 support, resolving data center issues and escalating as needed.
- Led network and server scaling projects, expanding AWS Edge infrastructure.
- Troubleshot Linux servers and automated processes with scripting to improve efficiency.
- Performed hardware/software installations, power cycling, and fiber cable management.
- Diagnosed physical layer outages and supported power and cooling events.
- Configured and maintained hardware and network devices, ensuring secure and reliable operations.
- Collaborated with vendors, colocation providers, and cross-functional teams on technical issues.
- Enforced security best practices and documented procedures for operational consistency.
- Managed inventory and standardized hardware configurations to enhance scalability.
Technical Support
Howard University
02.2022 - 08.2023
- Provided Tier 2 technical support for university staff and students, ensuring timely resolution of equipment-related issues.
- Diagnosed and resolved hardware and software problems, including installations, upgrades, and equipment disposal.
- Collaborated with vendors to support system applications and enhance operational efficiency.
Education
Bachelor of Science - Computer Networking & Cyber Security
University of Maryland Global Campus
Adelphi, Maryland05-2025
Skills
- IT Support: Remote Desktop Support, Help Desk Support, Ticket System Management
- Networking: Network Troubleshooting, Switch Configuration, Cabling
- Systems Administration: Servers, Mac/Windows Environments, Active Directory & Group Policy
- Virtualization & Cloud: Microsoft Hyper-V, Microsoft 365 Support
- Scripting & Development: Bash and Python Scripting, Basic Linux Administration
Certification
- Security+ (SY0-701) Aug,2024-Aug2027
- Network + (N10-008) April,2023
- Cisco Certified Network Associate (CCNA)
Timeline
IT Support Engineer
Amazon-AWS
07.2023 - Current
Technical Support
Howard University
02.2022 - 08.2023
- Security+ (SY0-701) Aug,2024-Aug2027
- Network + (N10-008) April,2023
- Cisco Certified Network Associate (CCNA)
Bachelor of Science - Computer Networking & Cyber Security
University of Maryland Global Campus
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