MICHAEL BELAY
Woodbridge,VA
Summary
Innovative, driven, and goal-oriented skilled Network Administrator and System/Technical Support specialist with over 4 years of experience. Have expertise in designing and deploying functional networks, configuring, and managing Cisco routers, switches, and wireless devices, and conducting hardware troubleshooting and repairs. Certified in CompTIA Network+, CompTIA Security+, and Azure, and possess excellent skills in programming, Cyber Security tools, and Office Products. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
2
2
years of professional experience
3
3
Certifications
1
1
Language
Work History
SYSTEM/TECH SUPPORT
HOWARD UNIVERSITY
02.2022 - Current
- Assist with operational responsibilities in Bison One Card Office, or with other systems across Auxiliary Enterprises when needed
- Assist with customer service activities in Bison One Card office including production of ID cards for students, faculty, staff, and contractors, charges and credits for dining plans, support for book vouchers, laundry points, and other Bison Card office procedures
- Provides Tier 2 level technical support for all card-related hardware including card printers, laptops, cameras, card readers, contactless readers, building/laundry controllers, building/laundry readers, point-of-sale terminals, peripherals, and ID card related supplies
- Review diagnostics and assess functionality and efficiency of systems
- Work with system providers in support of various application
- Work with Howard University ETS to Implement, enforce and support security measures 2
- Monitor security certificates and company compliance with requirements
- Monitor systems to ensure they are operating as expected
- Offer technical support to company staff and troubleshoot computer problems
- Install and update company software and hardware as needed
- Anticipate and make recommendations regarding replacement or updating of computer items
- Assist with installs, upgrades, and disposal of products
- Ensuring coordinative engineering field change
- Assembles installs, and configure systems, and components per vendor specifications
- BUT within policies, procedures, and best practices of Howard University and HU
- Enterprise Technology Services
- Stay updated regarding knowledge and skills needed to keep up with rapid advancements in computer technology
- Maintains logs of activities and completed work.
NETWORK ADMINISTRATOR
MEDHANE ALEM ERITREAN ORTHOX
01.2021 - Current
- Designed and deployed functional networks (LAN, WAN, WLAN)
- Configuration and management of Cisco routers, switches, and
- Wireless devices
- Monitored network performance and ensure maximum system
- Availability and reliability
- Created remote access VPN connection
- Updated Driver/Running Antivirus
- Ran Nessus vulnerability scan
- Connected devices in peer-to-peer architecture
- Connected DHCP server and laptop to VLAN
- Created virtual switch
- Configured new server and IPv4 address.
IT TECHNICIAN, IT Renew
04.2022 - 05.2022
- Receive old computers and refurbish hardware for re-sell
- Conduct hardware troubleshooting, repairs, and maintenance on hardware components and
- Peripherals
- Clean up PCs, Laptops, and Desktop computers
- Load and unload pallets and racks from trucks
- Ability to operate small hand tools
- Separate and organize various parts
- Operate industrial shredder for destruction of client assets
- Data entry of client assets into inventory management system
- Always ensure security and customer brand protection
- Conduct other responsibilities and duties as assigned by Management.
Education
BACHELOR OF SCIENCE - COMPUTER NETWORK & CYBERSECUIRTY
UNIVERSITY OF MARYLAND GLOBAL CAMPUS
Skills
Network: Cisco Routers/Switches
Certification
COMPTIA NETWORK +,2026
Timeline
IT TECHNICIAN, IT Renew
04.2022 - 05.2022
SYSTEM/TECH SUPPORT
HOWARD UNIVERSITY
02.2022 - Current
NETWORK ADMINISTRATOR
MEDHANE ALEM ERITREAN ORTHOX
01.2021 - Current
BACHELOR OF SCIENCE - COMPUTER NETWORK & CYBERSECUIRTY
UNIVERSITY OF MARYLAND GLOBAL CAMPUS