Michael Bencko

Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
• Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
• Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly
• Increased On Premise revenue growth of 7 million from 2021 to 2024 by identifying new market opportunities and retaining existing customers and optimizing pricing strategies.

• Led and optimized performance across two franchise locations, resulting improved efficiency and revenue growth.
• Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
• Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.

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• Enhanced customer satisfaction through timely resolution of issues and proactive communication with clients.
• Managed a high-performing sales support team, providing guidance, mentorship, and performance evaluations to drive success.
• Optimized internal workflows by identifying inefficiencies, implementing improvements, and monitoring progress.
• Regularly communicated results from KPI tracking to senior management for informed decision-making related to resource allocation, staffing levels, or other critical initiatives impacting company growth potential.

• Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
• Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
• Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
• Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
• Built lasting relationships with clients through outstanding customer service interactions.

• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Managed customer inquiries and complaints in polite and professional manner.
• Maintained strong relationships with clients through proactive communication and personalized service.
• Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.