Michael Benoit Jr.
Banking/Customer Service
Monroe,NC
Summary
Versatile Surveillance Specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with 10-year career in Customer Service. Known for excellent attention to detail and great work ethic.
Overview
18
18
years of professional experience
Work History
Senior Specialist Process Surveillance
Synchrony
Charlotte, NC
09.2020 - Current
- Communicated results of audits to upper management through factual written reports and oral presentations.
- Performed audit procedures to validate financial report data.
- Assessed program goals and processed related regulations in order to complete in-depth audits.
- Developed and implemented internal audit procedures to ensure compliance with Banking standards.
- Performed tests of internal controls to assess the adequacy of existing systems and processes.
- Prepared detailed work papers documenting all audit evidence obtained during the course of an engagement.
- Evaluated the effectiveness of corporate governance policies and procedures related to risk management activities.
Senior Specialist Blend Customer Service
Synchrony financial, Resolution Services
Charlotte, NC
05.2017 - 09.2020
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Armed Security Officer
145th Air National Guard
Charlotte, NC
07.2016 - 05.2017
- Intervened on disturbances and utilized de-escalation techniques to prevent physical intervention and destruction of site property.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Investigated reported incidents to protect company assets.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Maintained logs of surveillance activities, incidents, and other related information.
Cash Transit Armed Guard
Dunbar
Charlotte, NC
01.2015 - 07.2016
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
Field Artillery Cannon Crewmember
Marine Corps
Camp Lejeune, NC
06.2005 - 09.2009
- Supported infantry and tank units with howitzer cannons during combat and played crucial roles in battlefield success.
- Constructed field expedient firing aids for infantry weapons.
- Communicated over wire and radio and identified strategic target locations.
- Determined elevation and grid azimuths with maps and map overlays.
- Managed receipt, storage and issue of ammunition equipment and processes.
Education
Bachelor of Arts - Intelligence Studies
American Military University
Charles Town, WV04.2021
Skills
- Customer Relations
- Multitasking and Prioritization
- Document and Records Management
- Call Center Operations
- Proficient in Vizio
- Data Analysis
- Improvement Plan Knowledge
- Experience in Leadership
- Process Improvement
- Issue Research
- Multi-Line Phone Systems
- Customer Retention Strategies
- MS Office
Accomplishments
- Marine Corps Veteran
- Member of Alpha Phi Alpha Fraternity Inc.
Timeline
Senior Specialist Process Surveillance
Synchrony
09.2020 - Current
Senior Specialist Blend Customer Service
Synchrony financial, Resolution Services
05.2017 - 09.2020
Armed Security Officer
145th Air National Guard
07.2016 - 05.2017
Cash Transit Armed Guard
Dunbar
01.2015 - 07.2016
Field Artillery Cannon Crewmember
Marine Corps
06.2005 - 09.2009
Bachelor of Arts - Intelligence Studies
American Military University
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