Michael Benson
New London,MN
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rotochopper
St. Martin, MN
04.2022 - Current
- Managed parts and service calls (machine troubleshooting) at the factory
- Performed field service, training, and maintenance on customers' machines
- Extensive experience troubleshooting pneumatic, hydraulic, mechanical, and electrical systems
- Proficient in operating and maintaining engine drive and electric drive equipment
- Experienced in working with both low voltage and high voltage electricity
- Skilled in welding, torching, arc gouging, and other metal work techniques
- Collaborated with cross-functional teams to address challenges and enhance product quality
Metal Fabricator
Designer Iron
Rogers, MN
09.2014 - 04.2022
- Fabricated and installed structural steel
- Demonstrated expertise in fabricating and installing a wide range of ornamental ironwork such as railings, staircases, and more
- Skilled in executing painting tasks efficiently
- Proven ability to effectively meet with contractors and perform accurate field measurements
- Supervised and led an install crew
- Successfully bid and secured multiple jobs
- Welding skills including GMAW, SMAW, FCAW and GTAW
- Possessing extensive metal work skills
Education
Class A Drivers License -
160 Driving Academy
St Cloud, MN01-2024
High School Diploma -
Rogers High School
Rogers, MNSkills
- Positive and professional
- Problem Resolution
- Multi-Task Management
- Critical Thinking
- Customer Service
- Technical Support
- Troubleshooting skills
- Punctual and Reliable
- Attention to Detail
- Flexible and Adaptable
- Heavy Equipment Repair
- Fast Learner
Certification
- Class A drivers license. No restrictions.
Timeline
Customer Service Representative
Rotochopper
04.2022 - Current
Metal Fabricator
Designer Iron
09.2014 - 04.2022
Class A Drivers License -
160 Driving Academy
High School Diploma -
Rogers High School