Michael Bentum
Gaithersburg,MD
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Krambstech IT Solutions LLC
03.2021 - 11.2023
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Providing information services: Hardware and software troubleshooting to resolve issues and provide system hardening.
IT Specialist
Keps&Fils
06.2019 - 02.2021
- Configured hardware, devices, and software to set up work stations for employees.
- Installing new IT equipment, including workstations, and connecting them to the network
- Also, installing Windows operating system and basic software according to specifications
- Setting up LAN and configuring computers accordingly to the company's policies
- Providing help desk/technical support to fix computer issues efficiently and promptly
- Cleaning up computers infected by malware using anti-virus software and properly configuring the Windows Firewall to prevent malicious programs.
- Operating, troubleshooting, and maintaining computer hardware and software to ensure functionalities and security.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Walked individuals through basic troubleshooting tasks.
- Logged support tickets and closed when issues were resolved.
- Used ticketing systems to manage and process support actions and requests.
Education
Associate of Science - Cybersecurity
University of Maryland University College
College Park, MD05.2027
Associate of Science - Network And Security Plus
CompTia
Silver Spring, MD06.2022
Skills
- System Enhancement
- Configuration Management
- Wireless Area Networking
- Mobile Device Management
- Hardware Upgrades
- Backup and Recovery
- Helpdesk Call Support
- Cloud computing knowledge
- Performance monitoring
- Problem-solving abilities
- Effective communication
- Software installation
- Remote support capabilities
- Desktop support
- Attention to detail
- Multitasking
- Critical thinking
- Technical Support
- Customer Service
- User Support
- Information Protection
- Service Support
Certification
- CompTIA Network+
- CompTia Security +
Section name
Professional References;
SFC Allen
Readiness Non Commissioned Officer
Maryland Army National Guard
Mobile: 513-617-6234
Romaric Dawa Ngako
Co-Worker
Keps&Fils
Mobile: 2405658569
Mr Adebanje Koiki
Squad Leader
729th Composite Supply Unit
Mobile: 2404645146
Timeline
IT Support Specialist
Krambstech IT Solutions LLC
03.2021 - 11.2023
IT Specialist
Keps&Fils
06.2019 - 02.2021
Associate of Science - Cybersecurity
University of Maryland University College
Associate of Science - Network And Security Plus
CompTia