Michael Berry

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contributed innovative ideas and solutions to enhance team performance

• Protect the assets and property of Novant

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Replaced defective parts and corrected problems using various hand and power tools.
• Read complex manuals to review repair procedures.
• Performed thorough tests of electrical systems, parts and equipment to check compliance with applicable standards and evaluate malfunctions.
• Evaluated and repaired electrical, air handling and other systems.
• Evaluated quality of all maintenance and installation work and documented changes.
• Repaired or installed new wiring, boxes, antennas and other system pieces.

• Discussed options to install to protect RV from damage.
• Installed and repaired water lines, drains and fixtures.
• Planned sequence of functions necessary prior to repair and replacement activities.
• Completed preventive maintenance for customers to keep machines running at peak levels.
• Operated heavy machinery to transport RVs to different locations.
• Read work orders to understand and plan for specific service needs of different customers and RVs.
• Explained functionality of newly installed equipment to customers.
• Installed water heaters, furnaces and other equipment in RVs.
• Tested and troubleshot equipment to locate source of problems and develop correction plans.
• Conducted troubleshooting tasks to diagnose issues and determine appropriate fixes.
• Reconstructed floors, walls and roofs to repair damage such as flooding.

• Completed skip tracing to locate individuals responsible for past due balances.
• Identified accounts to target for repossession based on careful research and analysis.
• Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.

• Completed skip tracing to locate individuals responsible for past due balances.
• Recorded information about status of collection efforts.
• Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.

• Monitored and authorized employee and guest access to guard against theft.
• Demonstrated public safety dedication by patrolling community events.
• Developed and implemented training methods to promote improved officer performance.
• Patrolled sites on foot and by vehicle to provide visible deterrence to criminals.
• Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
• Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
• Implemented new security protocols to prohibit trespassing and increase safety.
• Trained new security officers on safety protocols and company standards.

• Developed and implemented training procedures for newly hired personnel.
• Interviewed and hired security personnel with strong skill sets and expertise.
• Reviewed security practices prior to events and identified potential weaknesses.
• Managed staff schedules for shifts and events to minimize overtime costs.
• Participated in continuing education and seminars to learn about latest threats and risk prevention methods.
• Created and rolled out budget for security department.
• Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
• Held routine and surprise drills to keep help security team members practice response plans.
• Responded immediately to security threats, breaches and emergencies, following proper protocols.
• Implemented new security protocols to prohibit trespassing and increase safety.
• Monitored and authorized employee and guest access to guard against theft.
• Periodically reviewed existing policies and procedures and made recommendations to improve security.
• Worked closely with local law enforcement to coordinate security operations and investigations.

• Protected citizens by preventing crime, enforcing laws and apprehending suspects.
• Served criminal warrants and subpoenas to suspects in public and private locations.
• Responded promptly to activated alarms for fires and burglaries.
• Documented observations and actions by radioing information and completing reports.
• Interviewed witnesses and victims to determine critical details relevant to each case.
• Provided patient care and medical triage in emergencies.
• Prepared investigative reports and sketches to support criminal research.
• Gathered evidence, interviewed victims and interrogated suspects to conduct thorough criminal investigations.
• Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
• Performed CPR and other rescue techniques on individuals in medical emergencies.
• Diffused active disturbances with de-escalation techniques, compassion and combat skills.