Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Michael Bias

Hillsborough

Summary

Resourceful and self-driven professional with over 12 years of experience operating a successful online business offering digital services to a global clientele. Skilled in customer relationship management, online sales, and remote service delivery. Proven ability to manage time effectively, resolve customer issues, and adapt to evolving platforms and market conditions. Strong entrepreneurial mindset with a focus on client satisfaction, efficiency, and operational integrity. Seeking to bring strong communication, problem-solving, and business operations skills to a forward-thinking team.

Overview

10
10
years of professional experience

Work History

Delivery Driver

DoorDash
01.2024 - Current
  • Delivered food and goods efficiently across varying routes while maintaining a high customer rating.
  • Adapted quickly to app updates, policy changes, and peak demand surges.
  • Managed time and fuel usage to optimize profit margins during each shift.

E-Commerce Lead

Self Employed
05.2015 - Current
  • • Operated a successful online microtransaction business, sourcing and distributing high-demand virtual assets through various digital marketplaces.
    • Built and maintained a loyal client base by ensuring timely delivery, secure transactions, and exceptional customer service.
    • Conducted ongoing market analysis to identify trends, adjust pricing strategies, and maximize revenue.
    • Maintained detailed transaction records to support accurate reporting and financial oversight, while ensuring adherence to platform guidelines.

Education

GED -

Manville High School
Manville, NJ

Skills

Business & Operations
  • Digital Entrepreneurship
  • E-commerce Sales & Fulfillment
  • Online Client Management
  • Small Business Operations
  • Marketplace Compliance & Risk Management
  • Remote Service Delivery
Communication & Customer Service
  • Customer Relationship Management (CRM)
  • Conflict Resolution & Escalation Handling
  • Negotiation & Pricing Strategy
  • Order Coordination & Client Retention
  • Professional Written Communication (Email, Chat)
Technical & Platform Skills
  • Digital Payment Systems (eg, PayPal, Stripe)
  • Platform Moderation & Community Management
  • Workflow Automation Tools (eg, Discord bots, spreadsheets)
  • Basic Data Tracking & Reporting (Google Sheets, Excel)
Logistics & Strategy
  • Time Management & Scheduling
  • Order Prioritization
  • Resource Planning & Inventory Monitoring
  • Service-Level Agreement (SLA) Adherence
  • Market Trend Analysis
General Strengths
  • Self-Motivation & Discipline
  • Problem Solving in High-Pressure Environments
  • Adaptability to Evolving Digital Platforms
  • Entrepreneurial Mindset
  • High Attention to Detail

Interests

Currently learning Python , SQL , & Javascript in my spare time

Timeline

Delivery Driver

DoorDash
01.2024 - Current

E-Commerce Lead

Self Employed
05.2015 - Current

GED -

Manville High School

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