Michael Bisping
Rose Hill,KS
Summary
With a proven track record at Crown Lift Trucks, I excel in leading teams to enhance productivity and customer satisfaction through expert troubleshooting and electrical repair. My mentorship has fostered a culture of continuous improvement, significantly reducing equipment downtime. Skilled in customer service, I ensure the highest standards of safety and efficiency.
Professional technician with deep expertise in troubleshooting, maintenance, and systems optimization. Strong focus on team collaboration, consistently ensuring seamless operations and adaptability to shifting requirements. Proficient in diagnosing technical issues, implementing effective solutions, and driving continuous improvement. Known for reliability, technical acumen, and results-driven approach.
Overview
35
35
years of professional experience
Work History
Lead Technician
Crown Lift Trucks
04.2023 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Service Technician
Crown Lift Trucks
10.2006 - 03.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Grocery Stock Clerk
Jewel Food Stores
05.1990 - 11.2006
- Maintained safety standards in aisles, promptly addressing spills or hazards to prevent accidents or injuries.
- Prioritized tasks during high-traffic hours, ensuring shelves remained stocked and well-organized despite increased customer volume.
- Optimized end cap displays to highlight seasonal items or special promotions, driving increased sales for key products.
- Assisted in training new team members on proper stocking techniques and best practices for maintaining a well-organized store environment.
- Answered customer questions and provided detailed product information.
- Stocked shelves to match planogram images and instructions.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Education
Associate of Arts - Automotive Engineering
Joliet Junior College
Joliet, IL05-1995
Skills
- Testing and repair
- Team scheduling
- Equipment commissioning
- Maintenance and repairs
- Troubleshooting
- Electrical repair
- Deadline-oriented
- Schematic reading
- Customer interaction
- Staff education and training
- Tool retrieval
- Maintenance and repair
- Equipment Calibration
- Customer Service
Timeline
Lead Technician
Crown Lift Trucks
04.2023 - Current
Service Technician
Crown Lift Trucks
10.2006 - 03.2023
Grocery Stock Clerk
Jewel Food Stores
05.1990 - 11.2006
Associate of Arts - Automotive Engineering
Joliet Junior College
Similar Profiles
Clinton FergusonClinton Ferguson
Heavy Assembly at Crown Lift TrucksHeavy Assembly at Crown Lift Trucks
MARIO MITCHELLMARIO MITCHELL
Forklift Technician at Crown Lift TrucksForklift Technician at Crown Lift Trucks
Heath SideyHeath Sidey
Heavy Assembly at Crown Lift TrucksHeavy Assembly at Crown Lift Trucks