Michael Blair
Charlotte,NC
Summary
Motivated professional looking to take the next step into a leadership role where I can build on my experience in team management, operations, and customer relations. Eager to learn, take on new challenges, and work collaboratively with a team while continuing to grow professionally and contribute to the success of the organization.
Overview
2027
2027
years of professional experience
Work History
Guest Services and Operations Supervisor
Grandover Resort & Conference
Greensboro, North Carolina
2023 - Current
- Oversee daily operations and lead a team of 20+ employees, ensuring operational efficiency and exceptional service delivery.
- Direct employee training, onboarding, scheduling, and workforce management to maintain productivity and performance standards.
- Manage client relationships, coordinate reservations, and deliver personalized service to high-value clientele.
- Resolve escalated customer concerns and operational challenges, exercising independent judgment and decision-making.
- Oversee transactions, merchandise sales, and inventory management to support business operations.
Customer Service and Operations Associate
Highland Creek Golf Club
Charlotte, North Carolina
2021 - 2023
- Managed customer inquiries, reservations, and point-of-sale transactions while delivering professional customer service.
- Processed merchandise sales, handled cash reconciliation, and completed daily opening and closing procedures.
Operations and Costumer Service Associate
Jamestown Park Golf Course
Jamestown, North Carolina
2020 - 2021
- Supported daily operations, facility maintenance, and customer service in a fast-paced environment.
- Managed opening and closing procedures, maintained equipment readiness, and ensured facility security.
Operations Associate
Bryan Park
Greensboro, North Carolina
2018 - 2020
- Maintained equipment readiness and ensured facilities were clean, organized, and prepared for daily operations.
- Managed end-of-day closing procedures, including securing facilities, setting alarms, and locking access gates.
- Supported daily operations by maintaining equipment, completing assigned tasks, and ensuring a safe and orderly work environment.
Education
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NC01-2026
Skills
- Team Leadership
- Employee Relations
- Performance Management
- Conflict Resolution & Problem-Solving
- Operational Efficiency
- Organizational & Time Management
- Communication & Interpersonal Skills
- Customer Relationship Management
- Business Operations Coordination
Timeline
Guest Services and Operations Supervisor
Grandover Resort & Conference
2023 - Current
Customer Service and Operations Associate
Highland Creek Golf Club
2021 - 2023
Operations and Costumer Service Associate
Jamestown Park Golf Course
2020 - 2021
Operations Associate
Bryan Park
2018 - 2020
Bachelor of Science - Psychology
University of North Carolina At Charlotte