Michael Bobo
Ocala,Florida
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
31
31
years of professional experience
Work History
Punch/Warranty Manager
Stansell Properties And Development
01.2019 - 04.2024
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
Punch/Warranty Supervisor
Venture Construction
09.1993 - 12.2018
- Provided ongoing support to customers throughout the warranty process, fostering trust and loyalty.
- Resolved escalated issues promptly and professionally, ensuring long-term client relationships.
- Coordinated with technicians to ensure timely completion of warranty repairs, resulting in increased customer satisfaction.
Education
High School Diploma -
Belleville High School
Belleville, MI07.1980
Skills
- Warranty Analysis
- Operational Efficiency
- Team Management
- Escalation Handling
- Customer Service
- Problem Resolution
- Task Delegation
- Schedule Management
Timeline
Punch/Warranty Manager
Stansell Properties And Development
01.2019 - 04.2024
Punch/Warranty Supervisor
Venture Construction
09.1993 - 12.2018
High School Diploma -
Belleville High School
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