Michael Boisvert
SEEKONK, MA,MA
Summary
Results-driven Senior Account Manager with a proven record in client relationship management, account growth, and sales negotiations. Committed to delivering exceptional service and support to enhance customer loyalty and drive business success.
Overview
29
29
years of professional experience
Work History
Senior Account Manager
Murdock Webbing Co., Inc.
Central Falls, RI
10.2010 - Current
- Negotiated prices, terms of sales and service agreements.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Met existing customers to review current services and expand sales opportunities.
- Coordinated with production teams to ensure timely fulfillment of client orders and service commitments.
Customer Service Representative
Murdock Webbing Co., Inc.
Central Falls, RI
10.2000 - 12.2009
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while maintaining composure and professionalism under pressure.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Sought ways to improve processes and services provided.
Purchasing Agent
Murdock Webbing Co., Inc.
Central Falls, RI
09.1996 - 10.2000
- Negotiated contracts with suppliers to secure competitive pricing and favorable terms.
- Developed and maintained relationships with vendors, ensuring consistent supply chain reliability.
- Managed inventory levels, coordinating timely replenishment of materials to prevent production delays.
Education
Associate of Applied Business - Business Management
Bristol Community College
Fall River, MASkills
- Customer relations
- Sales expertise
- Account growth
- Client relationship management
- Teamwork and collaboration
- Account management
- Customer service
Languages
English
Native or Bilingual
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- DIY and Home Improvement
- Gym Workouts
- I enjoy cooking for friends and family gatherings
- Golfing
- Swimming
- Adventure Travel
- Road Trips
Timeline
Senior Account Manager
Murdock Webbing Co., Inc.
10.2010 - Current
Customer Service Representative
Murdock Webbing Co., Inc.
10.2000 - 12.2009
Purchasing Agent
Murdock Webbing Co., Inc.
09.1996 - 10.2000
Associate of Applied Business - Business Management
Bristol Community College