Michael Bolton
Michigan City,IN
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Technician & Retail Sales Manager
Beachside Gardens
3725 E. US HWY 12, Michigan City, IN, 46360
03.2013 - 12.2023
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Implemented data backup strategies to ensure business continuity during unforeseen events or disasters.
- Increased cybersecurity measures by conducting regular vulnerability assessments and applying critical patches as needed.
- Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Quality Assurance Manager
Marine East
La Porte, IN
12.2018 - 11.2019
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
- Prevented costly recalls by proactively addressing potential risks before they escalated into larger issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Created and maintained quality management systems to align with industry standards.
Education
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UT03.2026
High School Diploma -
Michigan City Christian Academy
Michigan City05.2014
Skills
- Help Desk Management
- Server Maintenance
- Project Management
- Software Configuration
- Network Security
- IT Asset Management
- Operating System Management
- ITIL Processes
- Data Recovery
- Hardware Installation
- Database Management
- IT Documentation
Certification
- ITIL Foundation Certificate in IT Service Management, PeopleCert - 03/2021
Timeline
Quality Assurance Manager
Marine East
12.2018 - 11.2019
IT Technician & Retail Sales Manager
Beachside Gardens
03.2013 - 12.2023
Bachelor of Science - Software Engineering
Western Governors University
High School Diploma -
Michigan City Christian Academy