Michael Bonds
Gainesville,GA
Summary
Experienced relationship banker with a strong foundation in the banking and finance industry. Skilled in cultivating positive relationships with clients, exceeding sales targets, and delivering exceptional customer service. Adept at effective communication and connection with individuals to ensure comprehension of their financial requirements, objectives, and available options. Committed to providing personalized solutions that meet the unique needs of each customer.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Senior Relationship Banker
Truist
Dawsonville, GA
09.2022 - Current
- Consistently use needs-based assessment tools to analysis and determine the best products for customers
- Provide solutions with account openings, credit cards, and consumer lending
- Fulfill our customer's servicing needs by researching customer inquiries with the intent of enhancing customer retention and engagement
- Ensure all audit, security policies, and procedures are followed in accordance with Bank policy and Federal regulations
- Fully reviewing customer's new and existing accounts have all updated information and correct documentation
- Listen to clients concerns and needs as it pertains to lending and helping them find the product that best suits them
- Was sworn in in Hall County as a Notary Public.
- Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
- Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
General Manager (GM)
Fossil Group, Inc.
Dawsonville, GA
09.2016 - 09.2022
- Created an environment of strong sales and exceptional customer service through coaching associates, leading by example, and immediately resolving customer conflict
- Worked with management and associates to achieve an increase in Average Dollars per Sale and Items per Customer goals for fiscal years 2016, 2017, 2018, 2019, 2020, and 2021
- Utilized a proven system of tracking incoming freight, as well as increased staff awareness, brought store loss percentage below 2%
- Exceeded sales plan 6 years in a row while having a loss of traffic on average of 15%
- Managed multiple locations during times of store management vacancies
- Changed how Fossil reported email capture percentages to the rest of the company using data analysis.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Sales Manager
Columbia Sportswear
Alpharetta, GA
09.2014 - 09.2016
- Expertly oversee daily operations, compliance, quality assurance staff training and inventory management to ensure adherence to policies, procedures, corporate standards and fiscal expectations
- Accurately forecast sales, inventory and staff, achieving balance between customer needs and corporate initiatives, and developed in-depth operating reports that analyzed performance to budget
- Maintain an environment of strong sales and exceptional customer service through coaching associates, leading by example, and immediately resolving customer conflict
- Utilize HRMS systems including Stromberg, Kronos and ADP for payroll and budget track
- Prepare reports, collect, analyze and manage data using Microsoft SharePoint platform.
Assistant Manager
Tommy Bahama
Charleston, SC
04.2010 - 09.2014
- Oversaw all day-to-day management including human resources, quality assurance, training, scheduling, and cost reduction
- Maintained high level of service and professionalism by consistently recruiting, hiring, training, reviewing, and coaching diverse staff over 8 employees
- Increased sales from $1.6 million to $2.3 million over a 4-year period
- Created and implemented reports that accurately tracked employee productivity
- Maintained a loss percentage of less than 1%
- Consistently achieved company business plan goals, including volume and profitability by utilizing strong leadership, organization and management skills.
General Manager
Georgia Backyard
Marietta, GA
01.2005 - 01.2010
- Ensured each customer received exceptional service by acknowledging every customer, maintaining exceptional standards, solid product knowledge and all other components of the customer service model
- Utilized effective interpersonal style and communication methods to influence, motivate, develop, and maintain build strong relationships with customers, vendors, and staff
- Set and achieved high goals for personal and group accomplishments using measurement methods to monitor progress toward goal attainment, as well work tenaciously toward continuous improvement
- Addressed challenges, issues and opportunities in a direct, timely and constructive manner, providing top-level support and recommendations to management in key areas of sales, operations, and staff concerns.
Operations Manager
Galyan's
Atlanta, GA
01.2001 - 01.2005
- Oversaw daily operations, internal marketing for entire facility, and cash management
- Conducted Human Resources responsibilities, including staff hiring, training and annual reviews
- Coordinated all shipping and receiving responsibilities for each department
- As a Department Manager of Hunting increased sales by a yearly average of 12%
- As a Department Manager successfully maintained compliance with all Federal and State training and documentation pertaining to all FFL's.
Education
Associate in Arts (AA) in Business Administration -
Hinds Community College
Jackson, MS01.1990
Skills
- Operations
- Kronos
- Conflict Management
- Sales
- Proposal Writing
- Team Management
- Project Management
- Research
- Process Improvement
- Operating systems
- Business Analysis
- Financial Report Writing
- Communication skills
- Microsoft Word
- Notary
- Relationship management
- Financial analysis
- Lending
- Strong Customer service and people skills
- Communication proficiency
- Analyzing information
- Teamwork orientation
- Proficient in Microsoft Office Suite
- Notary Public
- NMLS number
- Cash Flow analysis
- Loan Origination
- Portfolio Management
- Wealth Management
- Cross-selling techniques
Certification
- Emotional Intelligence in Leadership, Harvard University online, 04/2020, Present
- Certified Notary Public, 10/2022, 10/2026
Timeline
Senior Relationship Banker
Truist
09.2022 - Current
General Manager (GM)
Fossil Group, Inc.
09.2016 - 09.2022
Sales Manager
Columbia Sportswear
09.2014 - 09.2016
Assistant Manager
Tommy Bahama
04.2010 - 09.2014
General Manager
Georgia Backyard
01.2005 - 01.2010
Operations Manager
Galyan's
01.2001 - 01.2005
Associate in Arts (AA) in Business Administration -
Hinds Community College