RYAN SMITH
Galloway
Summary
Licensed Senior Relationship Banker with over 18 years of experience in customer service and sales. Recognized multiple times as a top performer, consistently exceeding sales targets and fostering strong client relationships. Proficient in conflict resolution and knowledgeable in investment vehicles. Seeking opportunities that prioritize dedication and professional growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Relationship Banker
Santander Bank N.A.
05.2021 - Current
- Presented new products/services to existing affluent customers via proactive outreach.
- Contacted prospects through calls/emails to constantly exceed sales targets.
- Used relationship processes to uncover and address customer needs.
- Surpassed sales goals via task prioritization and work ethic.
- Demonstrated respect and helpfulness in client interactions.
- Assisted small businesses with immediate needs and financial planning.
- Educated and processed both business and personal credit offerings( CRE, LoC, personal loans, credit cards)
- Built relationships and overcame objections.
- Completed training efficiently.
- Listened actively to concerns and resolved issues promptly.
- Contacted customers to prevent issue escalation.
Licensed Relationship Banker
Santander Bank N.A.
10.2019 - 05.2021
- (Duties aligned with Senior Relationship Banker role.)
Financial Advisor Associate
Waddell and Reed
06.2018 - 10.2019
- Assisted financial advisor in managing 100+ clients.
- Compared funds using Morningstar software.
- Fulfilled client needs with Docupace software.
- Maintained relationships via appointments and data entry.
- Created and mailed annual review letters.
- Scheduled client engagement events.
Store Manager
Ski Barn Incorporated
10.2004 - 10.2019
- Recruited, trained, and managed employees; handled scheduling, cash, budgets, and discipline.
- Maintained vendor and warranty relationships.
- Resolved issues to improve operations and customer experiences.
- Created spreadsheets to streamline finances and drive revenue.
- Engaged customers to boost sales and experiences.
- Led weekly meetings on promotions, inventory, and concerns.
- Reconciled daily sales with Excel.
- Increased sales consistently over five years.
Licensed Life & Health Insurance Agent
New York Life Insurance Company
09.2016 - 02.2017
- Conducted client meetings to assess insurance needs.
- Sold term policies and educated on whole life products.
- Collaborated with 10+ peers on marketing and events.
- Enhanced skills through data entry and cold calling.
Education
Bachelor of Science - Business Administration
Georgian Court University
Lakewood, NJ01.2013
Skills
- Banking operations and sales
- Data management
- Wealth management
- Employee motivation
- Financial planning
- Business development
- Community relations
- Teller support
- Marketing planning
- Written and verbal communication
- Policy implementation
- Network development
- Administrative functions and data entry Data management Organizational skills
- Problem-solving
- Adaptable thinking
Certification
- Series 6
- Series 7
- Series 63
- NJ Health & Life Insurance License
Timeline
Senior Relationship Banker
Santander Bank N.A.
05.2021 - Current
Licensed Relationship Banker
Santander Bank N.A.
10.2019 - 05.2021
Financial Advisor Associate
Waddell and Reed
06.2018 - 10.2019
Licensed Life & Health Insurance Agent
New York Life Insurance Company
09.2016 - 02.2017
Store Manager
Ski Barn Incorporated
10.2004 - 10.2019
Bachelor of Science - Business Administration
Georgian Court University