Michael Bonny Ogba
Upper Marlboro,MD
Overview
12
12
years of professional experience
Work History
Package Handler
Fed Ex Ground
09.2023 - 01.2024
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
Barista
Dunkin
08.2023 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Chef
Aroma Resturant And Lounge
01.2021 - 03.2023
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
- Reduced food waste with strategic menu planning and inventory control techniques.
- Developed innovative recipes, attracting new clientele and increasing overall sales.
Florist Assistant
L'ambiance
09.2017 - 03.2021
- Enhanced customer satisfaction by creating visually-appealing floral arrangements tailored to individual preferences.
- Supported head florist with daily tasks, improving overall efficiency and workflow within the store.
- Assisted in designing floral displays for weddings, funerals, and special events, resulting in positive client feedback.
- Maintained a clean and organized workspace, ensuring a safe and efficient work environment for all staff members.
Computer Installer
MJM Corporation
02.2014 - 08.2016
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Completed projects within budget constraints through careful planning and resource management.
Sous Chef
Lake Presidential Golf Course
02.2012 - 02.2016
- Enhanced overall restaurant efficiency by streamlining kitchen operations and implementing effective time management strategies.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Education
No Degree - Economics And Finance
Pgcc
Upper Marlboro, MD05.2026
High School Diploma -
Dr. Henry A. Wise Jr. High School
Upper Marlboro, MD04.2015
Skills
- Vegan Cuisine
- Culinary Management
- Provide excellent customer service by addressing customer inquiries and resolving any issues or complaints
- Workplace Cleanliness
- Label Reading
- Attention to Detail
- Problem Solving
- Decision Making
- Adaptable to Change
- AI Food Integrations
- Inventory Management
- Health regulation compliance
- Organizational Skills
- Customer Service
- Time Management
- Quality Control
- Teamwork Abilities
- Damage Prevention
Timeline
Package Handler
Fed Ex Ground
09.2023 - 01.2024
Barista
Dunkin
08.2023 - 12.2023
Chef
Aroma Resturant And Lounge
01.2021 - 03.2023
Florist Assistant
L'ambiance
09.2017 - 03.2021
Computer Installer
MJM Corporation
02.2014 - 08.2016
Sous Chef
Lake Presidential Golf Course
02.2012 - 02.2016
No Degree - Economics And Finance
Pgcc
High School Diploma -
Dr. Henry A. Wise Jr. High School