Michael Boone Jr
San Tan Valley,AZ
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Claims Associate
State Farm
Tempe, Arizona
08.2023 - 03.2026
- Reviewed insurance claims for accuracy and completeness.
- Investigated claims to determine validity and assess coverage.
- Communicated with clients to gather necessary information and updates.
- Processed claim payments and managed financial transactions efficiently.
- Maintained detailed records of claims in the management system.
- Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
- Determined liability, compensability, and benefits due on each claim.
General Manager
Super Star Car Wash
Mesa, AZ
09.2022 - 08.2023
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Led employee evaluations with constructive feedback to boost performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on duties, policies and procedures.
Customer Service Representative
PayPal
Chandler, AZ
01.2018 - 04.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Explained benefits, features and recommendations to maximize client retention.
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service Rep
Telereach inc, GC Services
08.2017 - 10.2017
- Answer phones for customer questions and problems regarding various news papers
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
G.C. services
Mesa, AZ
09.2016 - 08.2017
- Answer phone to assist customers with numerous things such as placing orders, assisting with order problems and returns or replacements for lost or damaged products
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Answered inbound calls, chats and emails to facilitate customer service.
Respite Care Provider
Odyssey Services
Mesa, AZ
01.2016 - 08.2017
- I provided Respiratory and habilitation services to adults and children with disabilities
- Assisted patients with hygiene, diet and mobility practices.
- Performed cooking, cleaning and washing linens.
- Kept home environments free of hazards.
- Built strong and trusting rapport with clients and loved ones.
Shipping and Receiving Supervisor
Systems Maintenance Services
Phoenix, AZ
01.2016 - 01.2017
- Pull orders from a warehouse and ship them out and supervise the other employees in the shipping department
- Managed department priorities and provided leadership for on-time delivery production
- Maintained accurate accountability level for deliveries.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Organized storage areas to maximize movement and minimize labor.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Prepared accurate shipping orders and bills of lading to direct and route materials.
Outside Lawn and Garden Sales Representative
Home Depot
Mesa, AZ
04.2015 - 12.2015
- Use the forklift to restock the Garden section
- Stocked merchandise on shelves, tables and a-frame hanging plant displays with goods.
- Unloaded products from trucks and transported to appropriate garden center areas using pallet jacks and merchandiser wagon carts.
- Documented inventory counts and reported to supervisor to identify shrink and damages.
- Logged new inventory in system to document quantities received.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Cook/Cashier
Taco Bell
Tempe, AZ
08.2014 - 03.2015
- Make food for customers and to take orders from customers at the front counter and drive- thru
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cook/ Dietary Aide
Mesa Christian Health & Rehab
Mesa, AZ
02.2012 - 08.2014
- Cook and serve food to the resident's at the facility and prep food and deserts
- Served specific meals to patients with special dietary needs.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Set tables before patients arrived to maintain meal plan productivity.
- Delivered snacks to nurse station for distribution to specific residents.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Set up trays and food service carts to deliver food to residents.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
- Cleaned and maintained dining room during and after each meal service.
- Followed dietary procedures in accordance with established policies.
- Served food and beverage items to residents, meeting therapeutic diets.
- Offered alternative menu choices to meet diet prescription guidelines while enabling clients to receive optimal food preferences.
Skills
- Great People skills
- Time Management
- Organization
- Team player
- Credit Card Payment Processing
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Calm and Professional Under Pressure
Timeline
Claims Associate
State Farm
08.2023 - 03.2026
General Manager
Super Star Car Wash
09.2022 - 08.2023
Customer Service Representative
PayPal
01.2018 - 04.2022
Customer Service Rep
Telereach inc, GC Services
08.2017 - 10.2017
Customer Service Representative
G.C. services
09.2016 - 08.2017
Respite Care Provider
Odyssey Services
01.2016 - 08.2017
Shipping and Receiving Supervisor
Systems Maintenance Services
01.2016 - 01.2017
Outside Lawn and Garden Sales Representative
Home Depot
04.2015 - 12.2015
Cook/Cashier
Taco Bell
08.2014 - 03.2015
Cook/ Dietary Aide
Mesa Christian Health & Rehab
02.2012 - 08.2014